• The Most Common Integrations Sought by Kovair Customers – Part 1
  Integration is at the heart of Kovair’s ALM capabilities. Whether it is through synchronization, federation or via linking; Kovair enables its customers to enjoy complete freedom in the ALM integration space. There is one thing that we believe in and work for and that is that “Software delivery and the processes within it should always be driven by simplicity.”
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• The new voice of the customer is loud!
  Overtone, a KANA Solution, automates the nearly impossible task of really listening—to all your customers, all the time. By uncovering the topics, meaning, and sentiment in customer conversations, Overtone accurately spots problems and trends, determines causality, and reports actionable insights from the massive amounts of customer feedback and social media chatter.
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• The world leader in Global Information Management
  SDL enables global businesses to engage with their customers.
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• To Boldly Go...Marketers Who Take Risks
  There seems to be a real difference between marketing people who by nature are quite cautious, and those who are prepared to take a risk. Or to put it another way, to boldly go where they or their companies haven’t been before.
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• Traceability Relationships – Define Them for Your Specific Needs in Kovair
  Changes are inevitable in any sort of development effort regardless of industry. Poorly managed changes can create mammoth impacts on even the most talented development teams. When change is properly managed teams can assess the impact of the change, track the full history, and maintain synchronization among globally distributed teams and disparate tools thus improving the product quality substantially.
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• Travel and Hospitality Customer Experience
  247 offers travel & hospitality customer experience based on our Px platform, to help consumers navigate their interactions with companies. We assist companies to successfully settle customer problems through Px Online, Px Speech, Px Mobile, and Px Assist channels.
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• Universal American Deploys the leader in SEM to Take Control of Their Service Experience
  KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that following selection last year, Universal American has deployed KANA to deliver a consistent, world class customer service experience. A Fortune 500 company, Universal American provides traditional health insurance, Medicare managed care plans, and Medicare prescription drug benefits to nearly 2 million people with Medicare.
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• Upcoming Webinar- When Social, Mobile, and Traditional Service Channels Collide
  Join OSF Global Services, KANA, and Coveo in this one-hour complimentary webinar, "When Social, Mobile, and Traditional Service Channels Collide" and learn how to analysis from social networking conversations to proactively troubleshoot with customers via live online chats on Sep 21, 2011 ,11:00AM PT / 2:00 PM ET / 7:00PM GMT.
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• Upcoming Customer Intelligence
  https://intellizence.com/webinar/customer-intelligence-october-2021/
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• Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
  Join our experts Kate Leggett & James Norwood, for an one-hour complimentary webinar, "Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different" October 20th, 2011.
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• Upcoming Webinar Xerox Case Study: Six Best Practices for Agent Knowledge Management
  KANA is pleased to have Mary Fenlon, Director of Knowledge Management at Xerox and John Chmaj, Chief Knowledge Management Strategist at KANA present on ways Xerox has followed each practice to generate value for agents, customers. Watch this live webinar on June 22, 2011 at 10:00 AM PDT / 1:00PM EDT
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• VMware is enabling IT and process transformation to drive high-profile customer engagements
  "No Limits" was the theme for VMware's partner, developer and customer conference VMworld 2014, encapsulating the transformational opportunities cloud, mobile and big data disruptors are creating for businesses
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• Web-based chat platform
  Consumer experience company, [24]7, is launching a live chat solution that combines prediction and real-time decisioning with big data analytics.
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• What are the Six Sacred Cows of Customer Experience Management?
  I watched Erik Wahl Graffiti Artist and public speaker yesterday here at the Gartner CRM event. He inspired me to “unthink” my presentation for today… usually my approach to big presentations like this is to keep an air of suspense… but after watching Erik produce three works of art (or is that work of arts) on the spot I thought I should try something new myself.
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• What if Any Agent Could Handel Any Call ?
  Like all dedicated employees, agents just want to do their job well. But with rising complexity and disconnected technologies agents have to work with, it's a losing battle.Customer service managers, here's something for you to think about: Join this webinar to learn how you can 'Guide your agents every step of the way' – put them on the path to success by giving them a clear view of their next steps, whatever direction a customer call takes.
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• What Recession? The Customer Never Left!
  Marketers worrying about the recession should stop worrying about lost spending. The consumer dollar has not disappeared and it still exists. The current recession has primarily been caused by cutbacks in business spending.
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