• Introduction to Social CRM
  Overtone Social CRM Listening, a KANA Solution, goes beyond merely monitoring it all to actually uncovering the topics, meaning, and sentiment in customer conversations,Overtone accurately spots problems and trends, determines causality, and reports actionable insights from the massive amounts of customer feedback and social media chatter.
  in Public bookmarks with 360deg :: crm kana listening overtone social
• The new voice of the customer is loud!
  Overtone, a KANA Solution, automates the nearly impossible task of really listening—to all your customers, all the time. By uncovering the topics, meaning, and sentiment in customer conversations, Overtone accurately spots problems and trends, determines causality, and reports actionable insights from the massive amounts of customer feedback and social media chatter.
  in Public bookmarks with channels customer of overtone service standard the value voice webinar

overtone from all users