The new voice of the customer is loud! Overtone, a KANA Solution, automates the nearly impossible task of really listening—to all your customers, all the time. By uncovering the topics, meaning, and sentiment in customer conversations, Overtone accurately spots problems and trends, determines causality, and reports actionable insights from the massive amounts of customer feedback and social media chatter. in Public bookmarkswith channelscustomerofovertoneservicestandardthevaluevoicewebinar