• [24]7 Assist–Smart Chat that Drives Sales and Satisfaction Outcomes
  [24]7 Assist, the industry’s first smart chat that uses prediction and real-time decisioning with big data to drive customer experience. [24]7 Assist enables companies to predict in real-time which customers to target for live chat service in order to drive the best outcomes for both customers and companies
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• [24]7 Closes Transaction for Microsoft Assets
  24]7 today announced that it has closed the transaction related to Microsoft’s interactive self-service assets, announced on February 7, 2012. This has resulted in the merging of clients, people and technologies into [24]7, and also includes an R&D partnership, long-term IP licensing, and Microsoft taking an equity stake in [24]7
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• [24]7's Big Data Predictive Analytics, Outcome-Based Model, and Machine Learning to Improve the Customer Experience
  [24]7 Inc Press Release: CAMPBELL, CA, Jul 26, 2012 (MARKETWIRE via COMTEX) -- [24]7, the intuitive consumer experience company, today announced that it has been recognized by Ovum as a leader for its real-time decisioning (RTD) solutions, in the analyst firm's latest report.
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• 10 reasons worth exploring SEM
  SEM provides a holistic approach to customer service, enabling fast resolution times and consistent service in the channels your customers prefer—the website, email, mobile, phone, soci media, and chat.
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• 3 Factors for Successful Glocalization
  With QuEST as your trusted strategic partner, your glocalization efforts are bound to improve your business. QuEST can help you optimize your capability
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• 4 Best Practices for Optimizing Customer Engagement
  As a marketer, it can be difficult to identify where and when to make changes to optimize your customer engagement strategy before it’s too late. Often times, you see the results of a campaign but have no real diagnostics for where and what went wrong or right so you can engage your customers better next time.
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• 5 reasons why SDL LiveContent is going to cook up a storm
  SDL LiveContent is the dish and it infuses 3 main ingredients: SDL LiveContent Architect (formerly SDL Trisoft), SDL LiveContent Create (formerly SDL Xopus) and SDL LiveContent Reach.
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• A Landmark day for Customer Experience Management, Big Data and Big Chandeliers
  Juxtaposed beneath the grandiose chandeliers of the Landmark Hotel in London’s Marylebone, the ‘giant iPad’ video screen was the frame for several excellent presentations at Tuesday’s Innovate conference, where over 100 folk gathered to hear the tales of Best Western and HP, and the insights of Shaun Smith and Greg Oxton.
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• A Service Experience Management leader Announces Response 10 R5
  KANA, the Service Experience Management leader, today announced the general availability of KANA Response 10 R5. The new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email
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• Adding interactivity to videos
  You can meet me at the upcoming SDL Innovate in San Jose, where I'll be speaking more about how you can bring rich media to the Customer Experience. I hope you'll join us!
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• Adding value with a personal touch
  The promise of personalization is that a visitor is granted their three wishes before they've uttered a word. In addition to a focus on who the customer is, this approach needs to integrate what they want to do where by focusing on action points rather than just messaging.
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• Advisory Team - Information Risk Management
  The Advisory team at Aujas has a diversified mix of experienced professionaslwith rich experience
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• Are You Listening to Your Customers?
  Today’s consumers are in the driver’s seat. They feel smarter and more empowered about how they choose their products and services. They gain this edge by seeking advice from friends and family.
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• Automated Translation Blog in SDL Corporate Blog
  Subscribe to SDL corporate blog to read topics like automated translation blog, customer experience management apart from industry news & best practice.
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• Barriers to Purchase; How Understanding the Customer Journey Can Help
  As a researcher, it’s always a bit surreal to see yourself though a researcher’s eyes. It’s not something that happens very often; I’m usually too busy focusing on what others are doing rather than how I fit into the picture, particularly from a market research perspective.
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• Barriers to Purchase; How Understanding the Customer Journey Can Help
  As a researcher, it’s always a bit surreal to see yourself though a researcher’s eyes. It’s not something that happens very often; I’m usually too busy focusing on what others are doing rather than how I fit into the picture, particularly from a market research perspective.
  in Public bookmarks with automated communication customer experience global information intelligence management social system translation by 2 users
• Benefits of Banking Customer Experience Solutions
  Mobile commerce has been flourishing at a faster pace. However, it is not as easy as it seems to be. In fact, there have been a huge percentage of mobile customers that have encountered hassles that in turn has hindered their online transaction keeping it incomplete
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• Benefits of Banking Customer Experience Solutions
  Mobile commerce has been flourishing at a faster pace. However, it is not as easy as it seems to be. In fact, there have been a huge percentage of mobile customers that have encountered hassles that in turn has hindered their online transaction keeping it incomplete
  in Public bookmarks with banking customer experience interaction self-service services solution speech  customer by 3 users
• Best Current Offering for Digital Experience Management
  So it’s Forrester Wave time again and again we can be proud that Forrester have placed us highest on the “Current Offering” axis meaning that we could again collect the best product award, if they gave out awards for such things.
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• Bringing Big Data to Customer Service
  Our “Anticipate-Simplify-Learn” framework isn’t about specific technologies; it is about our commitment to helping large organizations to serve customers like never before. Consumers are demanding an experience that’s uniquely designed for them. For [24]7, that represents a mandate to deliver a flexible framework that adapts to new interfaces, new devices, user preferences and future technology innovations.
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