• QuEST Global Selected Strategic Partner to Airbus Military Customer Services
  QuEST Global Engineering has been selected as the Strategic Partner to Airbus Military (now under Airbus Defence and Space) Customer Services for Technical Publications.
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• QuEST’s strategic partnership with Airbus as an engineering services provider
  QuEST Global Engineering has been selected as the Strategic Partner to Airbus Military (now under Airbus Defence and Space) Customer Services for Technical Publications.
  in Public bookmarks with airbus aircraft and customer defence engineering military partner publication publications service services space strategic technical
• Raising Eyebrows…and the Customer Service Bar
  As you may have noticed, [24]7 has a new face, and we’re raising awareness these days--as well as some eyebrows (see 1:52 in the video, where what we’re doing is so futuristic it’s compared to “fantasy life”)—across the industry with our recent partnership news with Microsoft, and the honest comments we’ve made on what we like to call the “Customer Service Stone Age”—basically the currently state of customer service and how technology can be leveraged to improve the customer experience.
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• Rapid Translation Network
  Lingotek’s Translation Network includes Collaborative Translation Platform™ coupled with our Customers, Partner Translation Network & Development Community. We give our customers’ new ways to engage their global communities by providing trusted, rapid translations to expand & grow business
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• Real-time Customer Intelligence
  Glassbeam’s Real-time Customer Intelligence helps marketing bring new products & features to market faster by understand how existing customers use specific features.
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• Redefining Banking Customer Experience
  We at [24]7 make banking easy for consumers by delivering an intuitive experience. Our banking customer experience solutions help banks and credit card issuers in customer acquisition, activation, up-selling and cross-selling of products.
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• Redefining Banking Customer Experience
  247-Inc. redefines the banking customer experience by delivering the best consumer experience. Our banking solutions help banks, credit card issuers & insurance companies provide exceptional customer support and helps resolve issues in easy steps.
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• Retail Customer Experience Management
  Our retail customer experience applications utilize our customer’s data in real time to maximize revenues by automatically identifying high-value shoppers across channels and deliver seamless “concierge-style” assistance.
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• Retail Customer Experience Management
  247-Inc., enhances the retail customer experience by helping large retailers boost sales and deliver superior customer service. Retail customer experience applications utilize data in real time to maximize revenues by identifying high-value shoppers across channels.
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• SDL Campaign Management & Analytics Names Joe Stanhope CSO
  A big welcome to Joe Stanhope, a former Forrester analyst and industry veteran, to the SDL Campaign Management & Analytics division.
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• SDL Tridion 2013 introduces a project-driven approach to content
  Now that we’ve released SDL Tridion 2013, I’d like to talk about why I believe the new features will really make a difference to our customers. Imagine you’re a company that needs to publish your 2013 Interim Report. This publish action usually includes a dedicated landing page, related text, accompanying images, and the PDF of the report. You might also want a page with report highlights and of course, the press release in your News section. To create even more awareness, you also want to create an event page for your upcoming AGM and place a banner ad on your home page too.
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• Service Management – Benefits and Success Factors
  An established Service Management framework lays emphasis on value creation for the customer, delivering strategic value to the business, providing definition for the business value of a service and will certainly have the customer’s influence on the framework.
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• Simplifying multi-language videos
  You can meet me at the upcoming SDL Innovate in San Jose, where I'll be speaking more about how you can bring rich media to the Customer Experience. I hope you'll join us!
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• Social Intelligence Video Series Kickoff
  I’m excited to say that we will be launching a video series on social intelligence, starting with the video that you see here. Our team can discuss social intelligence all day long, but we thought it would be beneficial to ask some experts in market research who are currently leveraging social intelligence as part of their research and marketing strategies.
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• Target Customer Profiling
  Extended Presence understands the challenge. Which is why we offer custom list development services, utilizing a proven and highly effective approach to create contact lists, confirm titles and conduct survey work. Through our outreach, we glean valuable insight and pertinent information about your targets.
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• Technology Customer Service
  247-Inc.’s technology customer service aims to achieve greater business success by offering comprehensive solutions that combine digital media creation with data-driven marketing to help businesses enhance their communications & strengthen their brands.
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• Telecom Customer Experience
  At 24/7, we understand the consumer journey, no matter what the industry. Through telecom customer experience solutions we helped a leading media service provider achieve the highest customer satisfaction rating in the industry with voice agents, then integrated chat and online interactions.
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• Telecom Customer Experience
  Enhance telecom customer experience with 247’s Predictive Experience (Px) platform, that helps understand the consumer journey regardless of the industry. This solution helps consumers navigate their interactions with companies & get the highest customer satisfaction rating with voice agents.
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• The leader in SEM, Acquires Social Listing Companies Overtone,Inc.
  Overtone generates actionable insights from massive amounts of social media and customer feedback. The company’s cloud-based solution goes well beyond social media monitoring, enabling Social Listening. By understanding and analyzing customer sentiment, emerging issues, and topic trends, Social Listening extends KANA’s multi-channel customer service platform into the world of Twitter, Facebook and communities.
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• The leader in Service Experience Management showcase SEM Solution at the Gartner Customer 360 Summit
  KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it will be participating and exhibiting at the GARTNER Customer 360 Summit in Los Angeles, CA on March 30 – April 1, 2011. Is your IT equipped to deliver agile customer service? Visit KANA in Booth CC to learn about KANA’s new approach to deliver adaptive service experience with KANA SEM.
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