• [24]7 Assist–Smart Chat that Drives Sales and Satisfaction Outcomes
  [24]7 Assist, the industry’s first smart chat that uses prediction and real-time decisioning with big data to drive customer experience. [24]7 Assist enables companies to predict in real-time which customers to target for live chat service in order to drive the best outcomes for both customers and companies
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• 3 Factors for Successful Glocalization
  With QuEST as your trusted strategic partner, your glocalization efforts are bound to improve your business. QuEST can help you optimize your capability
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• 4 Best Practices for Optimizing Customer Engagement
  As a marketer, it can be difficult to identify where and when to make changes to optimize your customer engagement strategy before it’s too late. Often times, you see the results of a campaign but have no real diagnostics for where and what went wrong or right so you can engage your customers better next time.
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• 5 Reasons Why Journey Mapping is Critical to Your Business
  Customer journey mapping is not a new idea. In fact, the concept of “journeys” has become so pervasive you can’t go a day without hearing someone’s journey referenced in the media, a marketing campaign or conversations in the office. One of the challenges with a concept becoming so well understood is that people often find themselves getting a little complacent about the utilization of something that “everybody” does.
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• 5 reasons why SDL LiveContent is going to cook up a storm
  SDL LiveContent is the dish and it infuses 3 main ingredients: SDL LiveContent Architect (formerly SDL Trisoft), SDL LiveContent Create (formerly SDL Xopus) and SDL LiveContent Reach.
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• 5 Ways to Improve Customer Retention
  Customer retention is vital to profitability. Focus more on keeping existing customers than attracting new ones as it is far easier & cheaper to keep a customer. LeadFormix provides you with 5 ways to Improve customer retention at your company
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• 5 Ways to Improve Customer Retention
  Customer retention is vital to profitability.Focus more on keeping existing customers than attracting new ones as it is far easier &cheaper to keep a customer.LeadFormix provides you with 5 ways to Improve customer retention at your company
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• 5 Ways to Improve Customer Retention
  Customer retention is vital to profitability. Focus more on keeping existing customers than attracting new ones as it is far easier & cheaper to keep a customer. CallidusCloud provides you with 5 ways to Improve customer retention at your company
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• A Landmark day for Customer Experience Management, Big Data and Big Chandeliers
  Juxtaposed beneath the grandiose chandeliers of the Landmark Hotel in London’s Marylebone, the ‘giant iPad’ video screen was the frame for several excellent presentations at Tuesday’s Innovate conference, where over 100 folk gathered to hear the tales of Best Western and HP, and the insights of Shaun Smith and Greg Oxton.
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• A Service Experience Management leader Announces Response 10 R5
  KANA, the Service Experience Management leader, today announced the general availability of KANA Response 10 R5. The new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email
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• Adding interactivity to videos
  You can meet me at the upcoming SDL Innovate in San Jose, where I'll be speaking more about how you can bring rich media to the Customer Experience. I hope you'll join us!
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• Adding value with a personal touch
  The promise of personalization is that a visitor is granted their three wishes before they've uttered a word. In addition to a focus on who the customer is, this approach needs to integrate what they want to do where by focusing on action points rather than just messaging.
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• Advanced Live Chat Customer Service
  With an advanced live chat customer service, 247-Inc.offers exceptional customer service assistance for those customers who require a personal touch. A focus on sustainable business performance coupled with innovation ensures a unique competitive advantage.
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• Are You Listening to Your Customers?
  Today’s consumers are in the driver’s seat. They feel smarter and more empowered about how they choose their products and services. They gain this edge by seeking advice from friends and family.
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• Automated Translation Blog in SDL Corporate Blog
  Subscribe to SDL corporate blog to read topics like automated translation blog, customer experience management apart from industry news & best practice.
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• Barriers to Purchase; How Understanding the Customer Journey Can Help
  As a researcher, it’s always a bit surreal to see yourself though a researcher’s eyes. It’s not something that happens very often; I’m usually too busy focusing on what others are doing rather than how I fit into the picture, particularly from a market research perspective.
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• Barriers to Purchase; How Understanding the Customer Journey Can Help
  As a researcher, it’s always a bit surreal to see yourself though a researcher’s eyes. It’s not something that happens very often; I’m usually too busy focusing on what others are doing rather than how I fit into the picture, particularly from a market research perspective.
  in Public bookmarks with automated communication customer experience global information intelligence management social system translation by 2 users
• Benefits of Banking Customer Experience Solutions
  Mobile commerce has been flourishing at a faster pace. However, it is not as easy as it seems to be. In fact, there have been a huge percentage of mobile customers that have encountered hassles that in turn has hindered their online transaction keeping it incomplete
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• Benefits of Banking Customer Experience Solutions
  Mobile commerce has been flourishing at a faster pace. However, it is not as easy as it seems to be. In fact, there have been a huge percentage of mobile customers that have encountered hassles that in turn has hindered their online transaction keeping it incomplete
  in Public bookmarks with banking customer experience interaction self-service services solution speech  customer by 3 users
• Best Current Offering for Digital Experience Management
  So it’s Forrester Wave time again and again we can be proud that Forrester have placed us highest on the “Current Offering” axis meaning that we could again collect the best product award, if they gave out awards for such things.
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