• Do QR Codes Really Work for B2B Marketing?
  QR codes are everywhere. An integral part of the B2C advertising and packaging industry, QR codes are yet to be fully embraced by B2B marketers. LeadFormix tells you if they really work for B2B
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• Do QR Codes Really Work for B2B Marketing?
  QR codes are everywhere. An integral part of the B2C advertising and packaging industry, QR codes are yet to be fully embraced by B2B marketers. LeadFormix tells you if they really work for B2B
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• Email Response - Intelligent Message Handling
  KANA’s email Response is proven to increase the productivity of your agents by up to 75%. That’s because KANA Response is the only email and web form management solution that fully automates the process of capturing, documenting, interpreting, routing & prescribing answers
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• KANA Software, the world leader in software solutions for Service Experience Management
  KANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers,and teleservices since 1982.
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• Lagan , a division of KANA Software, the City of Ottawa has selected its Government‐to‐Citizen (G2C).
  Lagan , a division of KANA Software, announced today that the City of Ottawa has selected its Government‐to‐Citizen (G2C) suite to power Ottawa’s Citizen Service Management solution – enhancing residents’ ability to access municipal services through various channels.
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• Magic Quadrant for CRM Web Customer Service
  KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it has been recognized as a Leader by Gartner, Inc in the 2011 Magic Quadrant for CRM Web Customer Service*
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• Self-service Suite for Government
  Lagan, a Division of KANA Software, Inc. and the global leader in Government to Citizen Technology, today formally announced Lagan Connect2Tell,a suite of applications that support Government Channel Shift strategies via the Web,Smartphones and Social Media applications like Twitter and Facebook
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• Smart grid - Demand Response Controller Framework
  Mahindra Satyam’s Demand Response Controller Framework incorporates every possible end-point into smart grid. This productized solution significantly reduces the development cycle time by leveraging in-house developed modular, scalable, configurable hardware & software components.
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• Upcoming Webinar- When Social, Mobile, and Traditional Service Channels Collide
  Join OSF Global Services, KANA, and Coveo in this one-hour complimentary webinar, "When Social, Mobile, and Traditional Service Channels Collide" and learn how to analysis from social networking conversations to proactively troubleshoot with customers via live online chats on Sep 21, 2011 ,11:00AM PT / 2:00 PM ET / 7:00PM GMT.
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• Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
  Join our experts Kate Leggett & James Norwood, for an one-hour complimentary webinar, "Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different" October 20th, 2011.
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