- Advanced Product Analytics
Glassbeam provides practical & predictive solutions to customer problems -- improving customer retention & reducing support delivery costs. It also develops monetized services to counsel end-customers on audit & optimization services.
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- [24]7 Assist–Smart Chat that Drives Sales and Satisfaction Outcomes
[24]7 Assist, the industry’s first smart chat that uses prediction and real-time decisioning with big data to drive customer experience. [24]7 Assist enables companies to predict in real-time which customers to target for live chat service in order to drive the best outcomes for both customers and companies
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- [24]7's Big Data Predictive Analytics, Outcome-Based Model, and Machine Learning to Improve the Customer Experience
[24]7 Inc Press Release: CAMPBELL, CA, Jul 26, 2012 (MARKETWIRE via COMTEX) -- [24]7, the intuitive consumer experience company, today announced that it has been recognized by Ovum as a leader for its real-time decisioning (RTD) solutions, in the analyst firm's latest report.
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- Achieve speedy resolution to support issues
Glassbeam's Product log analytics enables you to learn about support issues before your customers. It automatically assimilates and classifies product operational data to help your support organization quickly identify root causes and significantly reduce mean time to resolution.
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- Consumer experience company
Consumer experience company, [24]7, is launching a live chat solution that combines prediction and real-time decisioning with big data analytics.
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- Language Barriers and the Social Business
Last week, Infinity Park in Denver was buzzing with presentations by top companies like IBM, Google, Microsoft and SDL. The theme of the day was “Plug In to the Global Economy. How Technology Impacts Trade.” What struck me as most remarkable was how so many of the topics we were discussing were not topics that I could have prepared for as a young undergrad focused on global business.
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- Live Chat that Predicts the Intent of Each Customer in Real-time
Consumer experience company, [24]7, is launching a live chat solution that combines prediction and real-time decisioning with big data analytics.
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- Making some Noise about Signals: The Benefits of Predictive Analytics
I’ve been working my way through Nate Silver’s The Signal and the Noise and early in the book he shares an interesting finding about the predictions of political pundits. Basically, there is a negative correlation between how often a pundit appears on TV and the accuracy of their predictions.
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- OpenStack’s Secrets to Success: Igniting Rapid Innovation and Growth through Community
Join us for this webinar featuring insights from Jonathan Bryce, Executive Director of the OpenStack Foundation, Mark Radcliffe, legal advisor to the Open Stack Foundation and Partner at DLA Piper, and Karen Copenhaver, General Counsel to the Linux Foundation and Partner at Choate Hall & Stewart.Register today - http://goo.gl/7UGFHp
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- P.V. Kannan | Our vision is to make customer interaction fun
Bangalore: P.V. Kannan is CEO and co-founder of 24/7 Inc., a predictive analytics-led customer service firm based in the US that boasts top banks, credit card companies and airlines as clients.
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- Predicting Customer Interactions
Predicting customer interactions has never been simpler. 247’s predictive analytics solution coordinates customer interactions across all channels & automates successfully customer journeys. PX automatically improve the experience with each interaction.
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- Predicting Purchase Behavior - How We Do It
I'm excited to share that SDL placed Silver for the Quality in Research Award at the ARF Great Mind Awards for measuring and predicting B2B customer commitment. To provide a bit more context behind this award, I'll explain more in-depth the work that led up to predicting customer commitment and why it's crucial to implement predictive analytics into business strategies.
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- Predictive & Proactive Service Chat
247’s predictive service chat, offers an intelligent interaction platform via chat and voice assistance. Through predictive analytics & smart routing, it Improves efficiency by enabling agents to leverage knowledge bases & enhances customer satisfaction.
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- Predictive Analytics for Predicting Customer Interactions
The Predictive Experience (PX) platform from [24]7 is the predictive analytics solution that automates customer journeys across all major self-service channels. PX automatically learns from each interaction to improve the experience for the next interaction
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- Predictive Analytics Solutions
Glassbeam’s predictive analytics solutions helps organizations to gain understanding of their current information & identify weak links to reduce warranty costs. The predictive analytics services allow engineering teams to focus on product development and on intelligent roadmap creation.
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- Predictive Customer Experience Solutions
247-Inc.’s predictive customer experience, (PX) platform is the first to deliver an unmatched end-to-end experience across online, speech & mobile channels. Providing predictive customer experience solutions, it leverages customers to be more confident.
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- Predictive Experience Platform
“[24]7’s Predictive Experience (PX) platform is the first to deliver an unparalleled end-to-end experience across online, speech and mobile channels. By leveraging PX your customers become more confident utilizing self-service, live chat or voice.
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- Predictive Experience Platform
[24]7 Predictive Experience Platform uses big data, prediction, and real-time decisioning to deliver better sales and customer service outcomes across your online, mobile, and voice channels.
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- Register for 30 August Free Webinar on Using Predictive Analytics
On Thursday, 30 August 30, at 2 p.m. EDT, IBM's Walker Royce and Murray Cantor will discuss how to use predictive analytics to manage complexity. To register for the webinar, visit http://event.on24.com/r.htm?e=501495&s=1&k=7FB65020D76986B4817FC214360757BE.
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- Seapine and IEEE Computer Society Present Webinar: Predictive Metrics Drive Successful Product Releases
LOS ALAMITOS, Calf., 9 May 2013 – Benchmark studies show that 40 percent of the average product development team's effort is wasted on unproductive rework.To register for the free webinar, visit http://www.computer.org/portal/web/webinars/Seapine-Software
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