• [24]7 Assist–Smart Chat that Drives Sales and Satisfaction Outcomes
  [24]7 Assist, the industry’s first smart chat that uses prediction and real-time decisioning with big data to drive customer experience. [24]7 Assist enables companies to predict in real-time which customers to target for live chat service in order to drive the best outcomes for both customers and companies
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• 24/7 Live Chat Support
  “[24]7’s PX Assist provides the intelligent interaction platform for 24/7 live chat & voice assistance. Through predictive analytics & smart routing, it enables agents to leverage knowledge bases, customer profiles & interaction history to deliver personalized service.
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• Advanced Live Chat Customer Service
  With an advanced live chat customer service, 247-Inc.offers exceptional customer service assistance for those customers who require a personal touch. A focus on sustainable business performance coupled with innovation ensures a unique competitive advantage.
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• Customer Service Chat
  KANA Response Live combines customer self-service with escalation for outstanding support experience.It automatically routes messages to the right queues,enables live customer service chat sessions, pre-formats replies & supports quick transfers & conferences with full session transcripts"
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• Customer Service Chat and Collaboration
  KANA Response Live combines customer self-service with escalation for outstanding support experience. It automatically routes messages to the right queues, enables live customer service chat sessions, pre-formats replies & supports quick transfers & conferences with full session transcripts"
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• Lagan , a division of KANA Software, the City of Ottawa has selected its Government‐to‐Citizen (G2C).
  Lagan , a division of KANA Software, announced today that the City of Ottawa has selected its Government‐to‐Citizen (G2C) suite to power Ottawa’s Citizen Service Management solution – enhancing residents’ ability to access municipal services through various channels.
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• Live Chat Customer Service Platform
  For consumers who require a personal touch, we at [24]7 offer live chat customer service assistance through social media & voice agents in contact centers. We are a leading provider of offshore contact center & back-office services to global companies.
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• Magic Quadrant for CRM Web Customer Service
  KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it has been recognized as a Leader by Gartner, Inc in the 2011 Magic Quadrant for CRM Web Customer Service*
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• Predictive & Proactive Service Chat
  247’s predictive service chat, offers an intelligent interaction platform via chat and voice assistance. Through predictive analytics & smart routing, it Improves efficiency by enabling agents to leverage knowledge bases & enhances customer satisfaction.
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• Speaking Event- CloudBeat Fireside Chat
  GlobalLogic’s CTO, Dr. Jim Walsh, will be moderating a fireside chat at VentureBeat’s highly-acclaimed CloudBeat conference.
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• Upcoming Webinar- When Social, Mobile, and Traditional Service Channels Collide
  Join OSF Global Services, KANA, and Coveo in this one-hour complimentary webinar, "When Social, Mobile, and Traditional Service Channels Collide" and learn how to analysis from social networking conversations to proactively troubleshoot with customers via live online chats on Sep 21, 2011 ,11:00AM PT / 2:00 PM ET / 7:00PM GMT.
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• Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
  Join our experts Kate Leggett & James Norwood, for an one-hour complimentary webinar, "Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different" October 20th, 2011.
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