• A Service Experience Management leader Announces Response 10 R5
  KANA, the Service Experience Management leader, today announced the general availability of KANA Response 10 R5. The new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email
  in Public bookmarks with customer experience knowledge management managemet pr press release selfservice service web
• PX Online- Web Self Service Application
  PX Online, from [24]7, powers web self-service apps that maximize the effectiveness of your online investments. PX Online monitors visitor behavior, detects difficulties, and leads customers step-by-step through even the most challenging journeys
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• SEM Web Self Service - High Quality Service Experience 24x7
  KANA IQ for Customers has achieved online abandonment rates while providing effective web self-service for thousands of products. It does this by inferring customer intent to provide personalized, appropriate resolutions & it is easily incorporated into your current Web identity
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• Universal American Deploys the leader in SEM to Take Control of Their Service Experience
  KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that following selection last year, Universal American has deployed KANA to deliver a consistent, world class customer service experience. A Fortune 500 company, Universal American provides traditional health insurance, Medicare managed care plans, and Medicare prescription drug benefits to nearly 2 million people with Medicare.
  in Public bookmarks with customer experience knowledge management managemet pr press release selfservice service web
• Web Self Service - High Quality Service Experience 24x7
  "KANA IQ for Customers has achieved online abandonment rates while providing effective web self-service for thousands of products. It does this by inferring customer intent to provide personalized, appropriate resolutions & it is easily incorporated into your current Web identity "
  in Public bookmarks with based self selfservice service software web

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