• IEEE Computer Society Discusses Cloud Computing with Delegation from China
  LOS ALAMITOS, Calif., 8 May, 2012 – The IEEE Computer Society hosted a group of Chinese government and industry leaders to share resources on cloud computing, a strategic technology for both China and the IEEE Computer Society.
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• New Software Engineering Exam Approved for Licensure
  LOS ALAMITOS, Calif., 4 May, 2012 – NCEES, the organization overseeing engineering and surveying licensure exams, is preparing to launch a Principles and Practice of Engineering exam for software engineers.Read this press release to know the roal of IEEE Computer Society and its contribution to IEEE-USA and NCEES to develop the exam.
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• New Version of Systems Engineering Body of Knowledge Now Available
  A new version of the Guide to the Systems Engineering Body of Knowledge (SEBOK) has been released, along with a collaborative space that will allow systems engineers to contribute more directly.Version 1.1.2 of SEBOK is available at http://www.sebokwiki.org/wiki.
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• A Service Experience Management leader Announces Response 10 R5
  KANA, the Service Experience Management leader, today announced the general availability of KANA Response 10 R5. The new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email
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• Customer Service Software Solution
  KANA is the recognized leader for customer service software solutions for the world’s largest brands. Our solutions are focused around Service Experience Management, eService, Knowledge Management & Consulting Services
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• Guide to the Information Technology Body of Knowledge
  The IEEE Computer Society is now accepting a first round of applications for contributing authors for the Guide to the Information Technology Body of Knowledge (ITBOK Guide).To learn about Criteria for selection ,please visit our website.
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• Hindustan University Joins IEEE CS as Registered Education Provider to Offer SE Programs to Students
  Hindustan University has joined IEEE Computer Society as a Registered Education Provider, and will offer IEEE Computer Society software development preparation and training products to students.
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• IEEE Computer Society Board of Governors Approves New Version of Guide to the SWEBOK
  The IEEE Computer Society Board of Governors has approved Version 3 of the Guide to the Software Engineering Body of Knowledge (SWEBOK), the authoritative source for software engineering knowledge.
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• IEEE CS Board of Governors Approves New Executive Committee Members
  The IEEE Computer Society Board of Governors has approved the Executive Committee members who will serve under 2014 President Dejan Milojicic, who begins his term this month.
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• Infosys Adopts IEEE Computer Society Software Development Certifications
  IEEE Computer Society Software to be working together with Infosys, a world leader in consulting and technology services,and training Software Engineering Certified Instructors (SECI) to lead efforts to prepare Infosys employees to take these certifications. Read the complete Press Release to gain more insites.
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• Introduction to Customer Service Solutions
  KANA helps the world’s best known brands master the service experience. Its customer service solutions help companies to create consistent, knowledgeable conversations with their customers across every channel like phone, email, chat and web.
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• KANA Software, the world leader in software solutions for Service Experience Management
  KANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers,and teleservices since 1982.
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• Knowledge Center - Articles on Datacenter | Netmagic BuildurDC
  Are you thinking whether to build or outsource datacenetr facilities? Are you pondering on datacenter site selection and migration. If yes, then you will find all the required information at the Netmagic Knowledge Center.
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• Making the Most of your Agents’ Expertise
  KANA IQ uses “expert reasoning” to automatically resolve cases, and fully integrates with your call or contact center agent desktop. KANA IQ for Agents puts intelligence at your agents’ fingertips to increase first-call closure rates.
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• Paper Deadline Extended for IEEE CS Premiere Conference COMPSAC 2014
  Papers are being accepted until 7 February for the 38th Annual IEEE International Computers, Software, and Applications Conference (COMPSAC), which will take place in Västerås, Sweden from 21–25 July.
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• Reviewers Sought for Final SWEBOK Guide Knowledge Areas and Standards Appendix
  The IEEE Computer Society is seeking public review comments for three newly available sections of Version 3 of the Guide to the Software Engineering Body of Knowledge (SWEBOK V3) as well as an Appendix on Standards applicable to the entire Guide. These are the final sections of SWEBOK V3 remaining to be reviewed.
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• SEM Making the Most of your Agents’ Expertise
  KANA IQ uses “expert reasoning” to automatically resolve cases, and fully integrates with your call or contact center agent desktop. KANA IQ for Agents puts intelligence at your agents’ fingertips to increase first-call closure rates.
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• SEM Service Knowledge Management System
  The largest, most demanding customer service environments in the world use the KANA IQ service knowledge management system to achieve call deflection rates as high as 66%. They also reduce escalations, cut agent errors & slash agent training cost
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• Service Knowledge Management System
  The largest, most demanding customer service environments in the world use the KANA IQ service knowledge management system to achieve call deflection rates as high as 66%. They also reduce escalations, cut agent errors & slash agent training cost
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• Steps to Move Up the Value Chain
  Most companies start their journey on process improvements through LEAN/Six-Sigma. This is a time tested method and has been adopted across all sectors. At QuEST, we started the journey in 2006-07.
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