• [24]7 Closes Transaction for Microsoft Assets
  24]7 today announced that it has closed the transaction related to Microsoft’s interactive self-service assets, announced on February 7, 2012. This has resulted in the merging of clients, people and technologies into [24]7, and also includes an R&D partnership, long-term IP licensing, and Microsoft taking an equity stake in [24]7
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• [24]7 taking the anger out of voice response systems
  [24]7 is doing its best to make voice response systems more intelligent, more responsive and really become a useful way for customers to engage with companies.
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• In Customer Service Push, Microsoft Invests In 24/7, Which Acquires Voxify
  Microsoft is trying to fix that. It has struck a broad-ranging partnership with a Silicon Valley company called 24/7 (formerly 24/7 Customer) that uses large-scale data analytics to try to predict what customers want in order to serve them better.
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• KANA Software, the world leader in software solutions for Service Experience Management
  KANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers,and teleservices since 1982.
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• Lagan , a division of KANA Software, the City of Ottawa has selected its Government‐to‐Citizen (G2C).
  Lagan , a division of KANA Software, announced today that the City of Ottawa has selected its Government‐to‐Citizen (G2C) suite to power Ottawa’s Citizen Service Management solution – enhancing residents’ ability to access municipal services through various channels.
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• Px Mobile Late Payment
  [24]7 Inc. introduces Late Payment app, the latest solution in [Px] Mobile family of Customer ServiceApps. With the Late Payment app credit card customers can easily make payment when ever they want.
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• PX Mobile–Mobile Self Service Application
  Using a combination of speech and touch modalities, 247-Inc.’s mobile self service avoids calls to the contact center & allows mobile users to finish transactions on the device itself. It anticipates customer behavior and determines the best interaction tactic
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• Px Online- Web self service
  247-Inc. Px Online, the online customer care and web self service that maximize the effectiveness of online investments. It leverages existing web site infrastructure to monitor visitor behavior, detect snags &leads customers through challenging journeys.
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• PX Online- Web Self Service Application
  PX Online, from [24]7, powers web self-service apps that maximize the effectiveness of your online investments. PX Online monitors visitor behavior, detects difficulties, and leads customers step-by-step through even the most challenging journeys
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• PX Speech - Speech Self Service Application
  PX Speech from [24]7, redefines IVR by enabling speech self-service that’s conversational, intuitive and easily integrated with your online and mobile channels. It integrates with your existing call center infrastructure to transfer CTI information to voice agents.
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• Px Speech - Speech Self-service
  247-Inc.’s Px Speech redefines IVR by enabling speech self-service that is conversational and effortlessly integrated with online and mobile channels. It easily integrates with all existing call center infrastructure to transfer CTI information to voice agents.
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• Self Directed IRA, IRA LLC, Solo 401K Services
  A Self Directed IRA is an IRA that allows you to buy or invest in non traditional investments such as Gold coins, bullion, real estate, rental homes etc, i.e. investments other than Mutual Funds, Stocks and Bonds. Know all about self directed IRA its benefits and how Mytaxfiler’s self-directed IRA service can help you.
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• Self-service Suite for Government
  Lagan, a Division of KANA Software, Inc. and the global leader in Government to Citizen Technology, today formally announced Lagan Connect2Tell,a suite of applications that support Government Channel Shift strategies via the Web,Smartphones and Social Media applications like Twitter and Facebook
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• SEM Web Self Service - High Quality Service Experience 24x7
  KANA IQ for Customers has achieved online abandonment rates while providing effective web self service for thousands of products. It does this by inferring customer intent to provide personalized, appropriate resolutions & it is easily incorporated into your current Web identity
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• SEM Web Self Service - High Quality Service Experience 24x7
  KANA IQ for Customers has achieved online abandonment rates while providing effective web self service for thousands of products. It does this by inferring customer intent to provide personalized, appropriate resolutions & it is easily incorporated into your current Web identity
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• SEM Web Self Service - High Quality Service Experience 24x7
  KANA IQ for Customers has achieved online abandonment rates while providing effective web self-service for thousands of products. It does this by inferring customer intent to provide personalized, appropriate resolutions & it is easily incorporated into your current Web identity
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• The leader in SEM, Acquires Social Listing Companies Overtone,Inc.
  Overtone generates actionable insights from massive amounts of social media and customer feedback. The company’s cloud-based solution goes well beyond social media monitoring, enabling Social Listening. By understanding and analyzing customer sentiment, emerging issues, and topic trends, Social Listening extends KANA’s multi-channel customer service platform into the world of Twitter, Facebook and communities.
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• Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
  Join our experts Kate Leggett & James Norwood, for an one-hour complimentary webinar, "Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different" October 20th, 2011.
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• Web Self Service - High Quality Service Experience 24x7
  "KANA IQ for Customers has achieved online abandonment rates while providing effective web self-service for thousands of products. It does this by inferring customer intent to provide personalized, appropriate resolutions & it is easily incorporated into your current Web identity "
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