http://netvouz.com/lillymark/tag/experience?feed=rss lillymark's bookmarks tagged "experience" on Netvouz http://www.247-inc.com/content/introducing-247-assist-%E2%80%93-finally-smart-chat-drives-sales-and-satisfaction-outcomes [24]7 Assist, the industry’s first smart chat that uses prediction and real-time decisioning with big data to drive customer experience. [24]7 Assist enables companies to predict in real-time which customers to target for live chat service in order to drive the best outcomes for both customers and companies lillymark Thu, 24 Jan 2013 12:22:05 GMT http://247-inc.com/content/247-closes-transaction-microsoft-assets#goToIntro 24]7 today announced that it has closed the transaction related to Microsoft’s interactive self-service assets, announced on February 7, 2012. This has resulted in the merging of clients, people and technologies into [24]7, and also includes an R&D partnership, long-term IP licensing, and Microsoft taking an equity stake in [24]7 lillymark Tue, 22 May 2012 05:14:06 GMT http://247-inc.com/content/247-ibm-oracle-sap-among-featured-leaders-ovum%E2%80%99s-latest-report-real-time-customer [24]7 Inc Press Release: CAMPBELL, CA, Jul 26, 2012 (MARKETWIRE via COMTEX) -- [24]7, the intuitive consumer experience company, today announced that it has been recognized by Ovum as a leader for its real-time decisioning (RTD) solutions, in the analyst firm's latest report. lillymark Tue, 31 Jul 2012 11:09:01 GMT http://www.kana.com/customer-service-experience-management/experience-the-difference/whysem.php SEM provides a holistic approach to customer service, enabling fast resolution times and consistent service in the channels your customers prefer—the website, email, mobile, phone, soci media, and chat. lillymark Wed, 02 Nov 2011 04:27:32 GMT http://blog.quest-global.com/top-3-factors-to-ponder-before-deciding-to-glocalize/ With QuEST as your trusted strategic partner, your glocalization efforts are bound to improve your business. QuEST can help you optimize your capability lillymark Fri, 18 Apr 2014 11:52:44 GMT http://www.sdl.com/community/blog/details/30830/4-best-practices-for-optimizing-customer-engagement As a marketer, it can be difficult to identify where and when to make changes to optimize your customer engagement strategy before it’s too late. Often times, you see the results of a campaign but have no real diagnostics for where and what went wrong or right so you can engage your customers better next time. lillymark Wed, 08 May 2013 06:02:12 GMT http://sdl.com/community/blog/details/20236/5-reasons-why-sdl-livecontent-is-going-to-cook-up-a-storm SDL LiveContent is the dish and it infuses 3 main ingredients: SDL LiveContent Architect (formerly SDL Trisoft), SDL LiveContent Create (formerly SDL Xopus) and SDL LiveContent Reach. lillymark Thu, 15 Nov 2012 11:38:01 GMT http://www.sdl.com/community/blog/details/20947/alandmarkdayforcustomerexperiencemanagement2cbigdataandbigchandeliers Juxtaposed beneath the grandiose chandeliers of the Landmark Hotel in London’s Marylebone, the ‘giant iPad’ video screen was the frame for several excellent presentations at Tuesday’s Innovate conference, where over 100 folk gathered to hear the tales of Best Western and HP, and the insights of Shaun Smith and Greg Oxton. lillymark Mon, 03 Dec 2012 11:13:53 GMT http://www.kana.com/about-kana/press-releases/kana-press-release-response-10r5.pdf KANA, the Service Experience Management leader, today announced the general availability of KANA Response 10 R5. The new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email lillymark Tue, 17 May 2011 10:26:27 GMT http://www.sdl.com/community/blog/details/31592/adding-interactivity-to-videos You can meet me at the upcoming SDL Innovate in San Jose, where I'll be speaking more about how you can bring rich media to the Customer Experience. I hope you'll join us! lillymark Tue, 28 May 2013 07:03:11 GMT