• Consumer experience
  UK consumers are now willing to take action when faced with poor customer service, according to new research released todayby intuitive consumer experience company [24]7.
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• Consumer experience company
  Consumer experience company, [24]7, is launching a live chat solution that combines prediction and real-time decisioning with big data analytics.
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• Contact Centre Management Services & Solution
  247’s contact center management services provide a range of contact center outsourcing services, like live chat, social media & voice interactions. We successfully manage more than 120 million consumer service transactions annually from our 8 global delivery centers.
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• Content: take it apart, remix, put it together
  Many organizations put tremendous effort into creating well-written, cleverly designed content. Often this content is developed for specific target audiences and distribution channels.
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• Customer Commitment is NOT Loyalty
  Loyalty and commitment have been two words used synonymously in marketing for quite some time. As a marketer myself, I’ve always been prone to use the word loyalty. In fact, I’d venture to say that most of you reading this probably don’t often hear of or think of building “customer commitment” instead of “loyalty”. As I’ve continued to delve deeper into learning about methods for enhancing the customer experience (something I’m frequently tied into as part of the Social Intelligence team), my perspective has started to change.
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• Customer Experience Apps
  [24]7 inc. provides excellent intuitive customer experience solutions that makes life simple for consumers to connect with companies. Our software helps companies predict what the customer wants and get the same accomplished in the simplest way possible
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• Customer experience management
  Some 35 per cent of people are often left dissatisfied by customer service, according to a [24]7 survey taking in the views of 1,404 people.
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• Customer experience solutions
  Research released by consumer firm [24]7 has revealed that organisations are losing out on income and future custom because of their lack of understanding over what constitutes good service.
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• Customer Experience Summit: only two weeks away!
  With our Customer Experience Summit only two weeks away, we're immensely excited by our speakers, agenda and by the participants who will be coming. I am absolutely certain that Pierluigi Collina, Scott Liewehr and Koen Pauwels will inspire, challenge and motivate us.
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• Customer Experience Transformation Engagement
  KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks
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• Customer Experience Transformation Services
  KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks
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• Customer Experience Transformation Services
  KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks
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• Customer Experience: everything's the same, everything's different
  The agenda is fantastic and you'll have the opportunity to listen to leaders and innovators who drive the latest trends in Customer Experience Management.
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• Customer Service Experience Management
  Design your ideal service experience and implement it alongside the technology you already have. Roll out changes in minutes, not months. That’s the promise of Service Experience Management (SEM), and we at KANA deliver on that promise with KANA 10
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• Customer Service Experience Management
  Design your ideal service experience and implement it alongside the technology you already have. Roll out changes in minutes, not months. That’s the promise of Service Experience Management (SEM), and we at KANA deliver on that promise with KANA 10
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• Customer Service Software Solution
  KANA is the recognized leader for customer service software solutions for the world’s largest brands. Our solutions are focused around Service Experience Management, eService, Knowledge Management & Consulting Services
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• Demand for customer insights driving need for text analytics
  Open ended customer responses provide valuable insight and allow an enterprise to stay close to the pulse of their public image and respond accordingly.
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• Discover your ideal Customer Service Destination with SEM
  Discover your ideal Customer Service Destination with KANA SEM.SEM provides a holistic approach to customer service, enabling fast resolution times and consistent service in the channels your customers prefer—the website, email, mobile, phone, social media, and chat.
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• Do You Know These Facts About Scuba Diving
  The world is evolving in all aspects so are our preferences and lifestyle. The concept of a holiday is not constrained to a couple of days’ breaks and staying at a new place. It is more of a qualitative experience you look forward and would want to feel and relish for the next few days, weeks, or even months.
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• Gartner Customer 360 Summit Highlights
  On May 1st through the 3rd, one of the premier analyst research companies, Gartner Inc., held a conference in San Diego, CA providing coverage of the new strategies and technologies enabling companies to better understand and engage their customers, build loyalty and grow. Several SDL divisions sent representatives, to learn the latest trends in social, customer experience management, digital experience and CRM, and to staff the booth in the Exhibit hall.
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