• Highlights from our Technology for Marketing & Advertising (TFM&A) Presentation
  One of the many exciting parts of my job is to get out there and present to people some of the exciting stories that we have to share around social data and how it can better inform practice and process when it comes to the Customer Experience.
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• How Big Data and the Cloud are Changing Customer Service Solutions
  The customer service solutions space is moving quickly and will look radically different in the next two years. The biggest driver of change is consumers’ use of mobile devices. The current state of large enterprises’ customer service and sales operations still revolves around retail stores, 800 numbers and call centers.
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• How to leverage Global Information Management strategies
  Join other forward-looking companies at SDL Innovate 2012, where you'll learn how to leverage Global Information Management strategies to become a master at engaging and interacting with your customers in all languages and across all touch-points - from the start of the sales cycle to post-sales support - so you can stay competitive in the modern global business economy.
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• Implications of Product Experience Design Services
  In today’s high-tech era of startup ventures, advanced project design and user experience are an essential aspect of a superior product in hardware and software.
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• In Customer Service Push, Microsoft Invests In 24/7, Which Acquires Voxify
  Microsoft is trying to fix that. It has struck a broad-ranging partnership with a Silicon Valley company called 24/7 (formerly 24/7 Customer) that uses large-scale data analytics to try to predict what customers want in order to serve them better.
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• Introduction to Customer Service Solutions
  KANA helps the world’s best known brands master the service experience. Its customer service solutions help companies to create consistent, knowledgeable conversations with their customers across every channel like phone, email, chat and web.
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• Intuitive Customer Experience
  24/7 Inc., the intuitive customer experience company, provides software and services that make life simple for consumers to connect with large companies to get things done. It helps companies anticipate, simplify and learn from the interactions so that future experiences get better all the time
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• Intuitive customer experience solutions
  247-Inc., provides excellent intuitive customer experience solutions that makes life simple for consumers to connect with companies. Our software helps companies predict what the customer wants and get the same accomplished in the simplest way possible.
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• Intuitive customer experience solutions
  247-Inc., provides excellent intuitive customer experience solutions that makes life simple for consumers to connect with companies. Our software helps companies predict what the customer wants and get the same accomplished in the simplest way possible.
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• IT Professionals and your Customers
  IT Professionals (IT Pros) have a checkered reputation. The media and popular culture would have us believe that these people (in the media imagination they are ALWAYS men...) are granularly focused on arcane technical matters, inhabit server rooms (at work AND at home...) or basement developer shops, live on triple-caffeinated drinks (and beer) and various puffy and crunchy bagged snacks of questionable nutritional value. They rarely see the sun. When not working on their networks or their code, they inhabit online gaming worlds.
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• KANA Software, the world leader in software solutions for Service Experience Management
  KANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers,and teleservices since 1982.
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• Language Barriers and the Social Business
  Last week, Infinity Park in Denver was buzzing with presentations by top companies like IBM, Google, Microsoft and SDL. The theme of the day was “Plug In to the Global Economy. How Technology Impacts Trade.” What struck me as most remarkable was how so many of the topics we were discussing were not topics that I could have prepared for as a young undergrad focused on global business.
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• Linking Big Data to Global Marketing Execution
  If the U.S. elections taught us one thing, it’s that $3 billion dollars worth of messaging, TV ads, YouTube videos, bumper stickers, lawn flags, and other campaign memorabilia won’t guarantee you results. A recent Forbes study revealed that most CEOs think that marketing professionals lack credibility and are unable to deliver ROI (Karl Rove’s donors might agree.
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• Live Chat that Predicts the Intent of Each Customer in Real-time
  Consumer experience company, [24]7, is launching a live chat solution that combines prediction and real-time decisioning with big data analytics.
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• Local Pizza Joint Has This Mom’s Number
  Monday nights are a struggle for me. OK, really every night is a struggle for me. With three active kids, a full-time job and a deep rooted hatred for cooking, I find myself in panic mode around 5:00 p.m. every night wondering what to feed my kids.
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• Looks like a Merry Multi-Channel Christmas at least for Retailers
  As we head towards the end of November, the TV networks abound with major retailers rolling out their Christmas advertising. The usual scenes of happy families, festive cheer and snow scenes all seem similar to previous years with one interesting change – the end shot.
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• Making your global brand locally relevant
  Global brands emphasize a common brand experience but face the necessary variable of local experience and local brand experience. Language, socio-economic factors, consumption patterns, cultural beliefs, government, legal and regulatory environments all affect the impact of brand or product delivery.
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• Mobile User Experience Videos
  Videos on Mobile User Experience in Spanish by GlobalLogic.
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• Multi-channel Customer Experience- Improving Relationships
  Technological innovations have given the new age enterprises a vast media map to showcase their products and services. Along with a large number of TV channels and print media already available, new media such as online advertisements, mobile messages, emails, web presence through e-commerce and social networking sites – are using up the advertisement space. With a variety of offer, the enterprises also respond proactively by recognizing the need to integrate their various marketing communication efforts, which will enable them to provide their customers with a multi-channel experience.
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• Multi-channel Customer Experience- Improving Relationships
  Technological innovations have given the new age enterprises a vast media map to showcase their products and services. Along with a large number of TV channels and print media already available, new media such as online advertisements, mobile messages, emails, web presence through e-commerce and social networking sites – are using up the advertisement space. With a variety of offer, the enterprises also respond proactively by recognizing the need to integrate their various marketing communication efforts, which will enable them to provide their customers with a multi-channel experience.
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