• Microsoft Invests In 24/7 For Customer Service Software
  As a part of the deal, Microsoft will merge its interactive self-service assets, into 24/7 Inc. The deal also includes an R&D partnership, long-term IP licensing and Microsoft taking an equity stake in 24/7, Inc.
  in Public bookmarks with 247 247inc acquisition microsoft
• 24/7 Live Chat Support
  “[24]7’s PX Assist provides the intelligent interaction platform for 24/7 live chat & voice assistance. Through predictive analytics & smart routing, it enables agents to leverage knowledge bases, customer profiles & interaction history to deliver personalized service.
  in Public bookmarks with 247 chat live operator service support by 2 users
• eGestalt Launches New Risk Management Module Service for Aegify Cloud-SaaS IT Security & Compliance Solution
  Today, eGestalt Technologies announced it has added a risk management module, Aegify Risk Manager, that can be deployed with the award-winning company’s cloud-based SaaS Aegify Security Posture Management (ASPM) and Compliance solutions.
  in Public bookmarks with (vars) 247 aegify compliance egestalt hipaa launches managed management manager module new providers resellers risk service solution to value-added
• In Customer Service Push, Microsoft Invests In 24/7, Which Acquires Voxify
  Microsoft is trying to fix that. It has struck a broad-ranging partnership with a Silicon Valley company called 24/7 (formerly 24/7 Customer) that uses large-scale data analytics to try to predict what customers want in order to serve them better.
  in Public bookmarks with 247 customer experience interactive recognition self service speech voice

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