• KANA Software, the world leader in software solutions for Service Experience Management
  KANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers,and teleservices since 1982.
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• Lagan , a division of KANA Software, the City of Ottawa has selected its Government‐to‐Citizen (G2C).
  Lagan , a division of KANA Software, announced today that the City of Ottawa has selected its Government‐to‐Citizen (G2C) suite to power Ottawa’s Citizen Service Management solution – enhancing residents’ ability to access municipal services through various channels.
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• Language Barriers and the Social Business
  Last week, Infinity Park in Denver was buzzing with presentations by top companies like IBM, Google, Microsoft and SDL. The theme of the day was “Plug In to the Global Economy. How Technology Impacts Trade.” What struck me as most remarkable was how so many of the topics we were discussing were not topics that I could have prepared for as a young undergrad focused on global business.
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• Leverage Big Data and Translation to Drive Customer Success
  In this webinar, Sue Feldman, Research Vice President at IDC and Daniel Marcu, Chief Scientific Officer at SDL will discuss enterprise data trends, what companies are doing with that information and the impact of language.
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• Linking Big Data to Global Marketing Execution
  If the U.S. elections taught us one thing, it’s that $3 billion dollars worth of messaging, TV ads, YouTube videos, bumper stickers, lawn flags, and other campaign memorabilia won’t guarantee you results. A recent Forbes study revealed that most CEOs think that marketing professionals lack credibility and are unable to deliver ROI (Karl Rove’s donors might agree.
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• Live Chat Customer Service Platform
  For consumers who require a personal touch, we at [24]7 offer live chat customer service assistance through social media & voice agents in contact centers. We are a leading provider of offshore contact center & back-office services to global companies.
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• Live Chat that Predicts the Intent of Each Customer in Real-time
  Consumer experience company, [24]7, is launching a live chat solution that combines prediction and real-time decisioning with big data analytics.
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• Local Pizza Joint Has This Mom’s Number
  Monday nights are a struggle for me. OK, really every night is a struggle for me. With three active kids, a full-time job and a deep rooted hatred for cooking, I find myself in panic mode around 5:00 p.m. every night wondering what to feed my kids.
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• Looks like a Merry Multi-Channel Christmas at least for Retailers
  As we head towards the end of November, the TV networks abound with major retailers rolling out their Christmas advertising. The usual scenes of happy families, festive cheer and snow scenes all seem similar to previous years with one interesting change – the end shot.
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• Magic Quadrant for CRM Web Customer Service
  KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it has been recognized as a Leader by Gartner, Inc in the 2011 Magic Quadrant for CRM Web Customer Service*
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• Making your global brand locally relevant
  Global brands emphasize a common brand experience but face the necessary variable of local experience and local brand experience. Language, socio-economic factors, consumption patterns, cultural beliefs, government, legal and regulatory environments all affect the impact of brand or product delivery.
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• Multi-channel Customer Experience- Improving Relationships
  Technological innovations have given the new age enterprises a vast media map to showcase their products and services. Along with a large number of TV channels and print media already available, new media such as online advertisements, mobile messages, emails, web presence through e-commerce and social networking sites – are using up the advertisement space. With a variety of offer, the enterprises also respond proactively by recognizing the need to integrate their various marketing communication efforts, which will enable them to provide their customers with a multi-channel experience.
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• Multi-channel Customer Experience- Improving Relationships
  Technological innovations have given the new age enterprises a vast media map to showcase their products and services. Along with a large number of TV channels and print media already available, new media such as online advertisements, mobile messages, emails, web presence through e-commerce and social networking sites – are using up the advertisement space. With a variety of offer, the enterprises also respond proactively by recognizing the need to integrate their various marketing communication efforts, which will enable them to provide their customers with a multi-channel experience.
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• No more RTFM and better CXM. OMG! It turns out that people do read the manual
  A while back, I talked about Technical Documentation not being sexy. It isn't. I mean, how many analysts, bloggers and commentators really want to deliberate the whys and wherefores of the user manual that no one reads, or the troubleshooting guide no one searches for? In the big shiny world of CXM, this unsexiness doesn't fly. But let's not confuse sexiness with the stuff that really matters to customers.
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• One Store, A Million Different Faces: The Personalization Conundrum for eCommerce marketers
  Don't let your mannequins gather dust. In the supposedly near-dead world of bricks and mortar, the way to keep things fresh and keep shoppers' heads turning as they walk by, is for the merchandizer to entice and inspire with an exciting and relevant store window display.
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• Online is where you are #realworld #online
  I'm early, waiting at a restaurant for friends. On my way, I checked out this restaurant's menu on their mobile website so I have a good idea of what I'll order. In fact, I already ordered a special cocktail that had rave reviews on a 3rd party website.
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• Optimizing the Shopper’s Experience for Christmas 2013
  It’s April and retailers everywhere are planning for the 2013 Holiday shopping season. We also realize that you are probably laser-focused on making sure your marketing dollars and efforts are spent on revenue generating activities, i.e. acquiring new customers, developing existing customer and winning back those who have strayed.
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• Oracle E-Business Suite Upgrade and Platform Migration
  Estuate developed a radical new approach specifically for the travel booking site using multiple iterations for deliverables to complete Oracle 12 upgrade on schedule and on budget with unique upgrade process leveraging a U.S./India team.
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• Oracle E-Business Suite Upgrade and Platform Migration
  Estuate developed a radical new approach specifically for the travel booking site using multiple iterations for deliverables to complete Oracle 12 upgrade on schedule and on budget with unique upgrade process leveraging a U.S./India team.
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• Oracle Siebel CRM Implementation Services
  Estuate's Oracle Siebel CRM applications compile all direct customer interaction processes into one database that serves as an informational resource about customers and their relations with your company. Our custom applications are tailored to your specifications.
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