• Gartner Customer 360 Summit Highlights
  On May 1st through the 3rd, one of the premier analyst research companies, Gartner Inc., held a conference in San Diego, CA providing coverage of the new strategies and technologies enabling companies to better understand and engage their customers, build loyalty and grow. Several SDL divisions sent representatives, to learn the latest trends in social, customer experience management, digital experience and CRM, and to staff the booth in the Exhibit hall.
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• Global Consulting Services - Services to Streamline Business Processes
  KANA's Global Consulting Services team offers deep expertise in eService, knowledge management & SEM, as well as proven planning, project management, deployment & integration skills. The result is rapid impact on your business through an effective implementation based on sound business strategy
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• Global Consulting Services to Streamline Business Processes
  KANA's Global Consulting Services team offers deep expertise in eService, knowledge management & SEM, as well as proven planning, project management, deployment & integration skills. The result is rapid impact on your business through an effective implementation based on sound business strategy
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• Highlights from our Technology for Marketing & Advertising (TFM&A) Presentation
  One of the many exciting parts of my job is to get out there and present to people some of the exciting stories that we have to share around social data and how it can better inform practice and process when it comes to the Customer Experience.
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• How Big Data and the Cloud are Changing Customer Service Solutions
  The customer service solutions space is moving quickly and will look radically different in the next two years. The biggest driver of change is consumers’ use of mobile devices. The current state of large enterprises’ customer service and sales operations still revolves around retail stores, 800 numbers and call centers.
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• How IT relates to customer service
  Customer service is not a frequently brought up point in technology discussions, as the majority of IT teams are not customer-facing.
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• How to leverage Global Information Management strategies
  Join other forward-looking companies at SDL Innovate 2012, where you'll learn how to leverage Global Information Management strategies to become a master at engaging and interacting with your customers in all languages and across all touch-points - from the start of the sales cycle to post-sales support - so you can stay competitive in the modern global business economy.
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• IES - Aerospace Young Engineer Awards 2010
  With a view to recognize and encourage outstanding talent in budding engineering students across India, Tech Mahindra instituted Young Engineer Awards in Aerospace domain in 2010. The objective was to identify the best work/project in aerospace related areas such as structures, controls, aerodynamics and avionics.
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• Implementing advanced Customer Returns Management Solutions
  Once an almost forgotten part of the supply chain, returns management is gaining increasing importance in the current market scenario, and is being viewed as important "value add" to the growth strategy of all successful companies.
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• Importance of Professional Translation Services
  Majority of people are of the opinion that an innovative translation technique is all about conveying data regarding a product, software or technology from one zone to the other. Thus when Nintendo develops a DS3, then translation and localization technology is important for having that information disseminated globally and the product to be sold in the world market.
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• Improve Online Customer Service
  “[24]7’s cloud based service helps improve the customer experience while cutting out call centre conversations. The system works by tracking what the visitor is doing when they go onto a company website, analyzing patterns & then directing them to the most useful information
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• In Customer Service Push, Microsoft Invests In 24/7, Which Acquires Voxify
  Microsoft is trying to fix that. It has struck a broad-ranging partnership with a Silicon Valley company called 24/7 (formerly 24/7 Customer) that uses large-scale data analytics to try to predict what customers want in order to serve them better.
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• Industry-Leading Customer Support
  We are dedicated to exceeding your expectations - from day one, and as long as you own your Array equipment. To provide you with an always on application experience, 24 hours a day, 365 days a year, we offer a range of support services geared towards keeping your network running smoothly and efficiently.
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• Introduction to Collaborative Translation Platform.
  Lingotek CEO, Robert Vandenberg introduces Lingotek.
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• Introduction to Customer Service Solutions
  KANA helps the world’s best known brands master the service experience. Its customer service solutions help companies to create consistent, knowledgeable conversations with their customers across every channel like phone, email, chat and web.
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• Introduction to the leader in Service Experience Management
  KANA helps the world’s best known brands master the service experience. Its customer service solutions help companies to create consistent, knowledgeable conversations with their customers across every channel like phone, email, chat and web.
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• Intuitive Customer Experience
  24/7 Inc., the intuitive customer experience company, provides software and services that make life simple for consumers to connect with large companies to get things done. It helps companies anticipate, simplify and learn from the interactions so that future experiences get better all the time
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• Intuitive customer experience solutions
  247-Inc., provides excellent intuitive customer experience solutions that makes life simple for consumers to connect with companies. Our software helps companies predict what the customer wants and get the same accomplished in the simplest way possible.
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• Intuitive customer experience solutions
  247-Inc., provides excellent intuitive customer experience solutions that makes life simple for consumers to connect with companies. Our software helps companies predict what the customer wants and get the same accomplished in the simplest way possible.
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• IT Professionals and your Customers
  IT Professionals (IT Pros) have a checkered reputation. The media and popular culture would have us believe that these people (in the media imagination they are ALWAYS men...) are granularly focused on arcane technical matters, inhabit server rooms (at work AND at home...) or basement developer shops, live on triple-caffeinated drinks (and beer) and various puffy and crunchy bagged snacks of questionable nutritional value. They rarely see the sun. When not working on their networks or their code, they inhabit online gaming worlds.
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