http://netvouz.com/lillymark/tag/customer?feed=rss lillymark's bookmarks tagged "customer" on Netvouz http://www.247-inc.com/content/introducing-247-assist-%E2%80%93-finally-smart-chat-drives-sales-and-satisfaction-outcomes [24]7 Assist, the industry’s first smart chat that uses prediction and real-time decisioning with big data to drive customer experience. [24]7 Assist enables companies to predict in real-time which customers to target for live chat service in order to drive the best outcomes for both customers and companies lillymark Thu, 24 Jan 2013 12:22:05 GMT http://blog.quest-global.com/top-3-factors-to-ponder-before-deciding-to-glocalize/ With QuEST as your trusted strategic partner, your glocalization efforts are bound to improve your business. QuEST can help you optimize your capability lillymark Fri, 18 Apr 2014 11:52:44 GMT http://www.sdl.com/community/blog/details/30830/4-best-practices-for-optimizing-customer-engagement As a marketer, it can be difficult to identify where and when to make changes to optimize your customer engagement strategy before it’s too late. Often times, you see the results of a campaign but have no real diagnostics for where and what went wrong or right so you can engage your customers better next time. lillymark Wed, 08 May 2013 06:02:12 GMT http://www.sdl.com/community/blog/details/30133/5-reasons-why-journey-mapping-is-critical-to-your-business Customer journey mapping is not a new idea. In fact, the concept of “journeys” has become so pervasive you can’t go a day without hearing someone’s journey referenced in the media, a marketing campaign or conversations in the office. One of the challenges with a concept becoming so well understood is that people often find themselves getting a little complacent about the utilization of something that “everybody” does. lillymark Fri, 03 May 2013 05:00:38 GMT http://sdl.com/community/blog/details/20236/5-reasons-why-sdl-livecontent-is-going-to-cook-up-a-storm SDL LiveContent is the dish and it infuses 3 main ingredients: SDL LiveContent Architect (formerly SDL Trisoft), SDL LiveContent Create (formerly SDL Xopus) and SDL LiveContent Reach. lillymark Thu, 15 Nov 2012 11:38:01 GMT http://www.leadformix.com/5-ways-to-better-customer-retention.html Customer retention is vital to profitability. Focus more on keeping existing customers than attracting new ones as it is far easier & cheaper to keep a customer. LeadFormix provides you with 5 ways to Improve customer retention at your company lillymark Mon, 17 Dec 2012 08:14:17 GMT http://www.leadformix.com/5-ways-to-better-customer-retention.html Customer retention is vital to profitability. Focus more on keeping existing customers than attracting new ones as it is far easier & cheaper to keep a customer. CallidusCloud provides you with 5 ways to Improve customer retention at your company lillymark Thu, 27 Feb 2014 09:11:15 GMT http://www.leadformix.com/short-takes/5-ways-to-better-customer-retention.html Customer retention is vital to profitability.Focus more on keeping existing customers than attracting new ones as it is far easier &cheaper to keep a customer.LeadFormix provides you with 5 ways to Improve customer retention at your company lillymark Mon, 04 Feb 2013 11:18:50 GMT http://www.sdl.com/community/blog/details/20947/alandmarkdayforcustomerexperiencemanagement2cbigdataandbigchandeliers Juxtaposed beneath the grandiose chandeliers of the Landmark Hotel in London’s Marylebone, the ‘giant iPad’ video screen was the frame for several excellent presentations at Tuesday’s Innovate conference, where over 100 folk gathered to hear the tales of Best Western and HP, and the insights of Shaun Smith and Greg Oxton. lillymark Mon, 03 Dec 2012 11:13:53 GMT http://www.kana.com/about-kana/press-releases/kana-press-release-response-10r5.pdf KANA, the Service Experience Management leader, today announced the general availability of KANA Response 10 R5. The new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email lillymark Tue, 17 May 2011 10:26:27 GMT