• BI and Your Business: Ignorance Is Not Bliss
  Last month we talked about determining whether your company is ready to deploy business intelligence ‘intelligently.’ I mentioned that there’s a considerable gap between the cost to implement BI and the value gleaned from those efforts – which isn’t great for anyone whose bread-and-butter comes from demonstrating measurable results and ROI.
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• BI and Your Business: Ignorance Is Not Bliss
  Last month we talked about determining whether your company is ready to deploy business intelligence ‘intelligently.’ I mentioned that there’s a considerable gap between the cost to implement BI and the value gleaned from those efforts – which isn’t great for anyone whose bread-and-butter comes from demonstrating measurable results and ROI.
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• Bringing Big Data to Customer Service
  Our “Anticipate-Simplify-Learn” framework isn’t about specific technologies; it is about our commitment to helping large organizations to serve customers like never before. Consumers are demanding an experience that’s uniquely designed for them. For [24]7, that represents a mandate to deliver a flexible framework that adapts to new interfaces, new devices, user preferences and future technology innovations.
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• Catching Fire in the Cloud: Infor Takes on Customer Stasis, Workday, and Salesforce.com
  It’s year four in the Charles Phillips era at Infor, and the more things change the more they remain the same. The changes are impressive – new functionality across a wide swath of its legacy product lines, a new release of Infor XI, its next generation suite
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• Client Testimonials
  CallidusCloud believes that we provide superior demand generation & the best marketing automation tool for any business. Here are a few client testimonials from a number of satisfied clients
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• Consumer experience
  UK consumers are now willing to take action when faced with poor customer service, according to new research released todayby intuitive consumer experience company [24]7.
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• Consumer experience company
  Consumer experience company, [24]7, is launching a live chat solution that combines prediction and real-time decisioning with big data analytics.
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• Contact Center Outsourcing Services
  We at [24]7 provide a powerful array of contact center outsourcing services, offering live chat, social media & voice interactions. With over 10,000 employees, we manage more than 120 million consumer service transactions annually from our 8 global delivery centers.
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• Content: take it apart, remix, put it together
  Many organizations put tremendous effort into creating well-written, cleverly designed content. Often this content is developed for specific target audiences and distribution channels.
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• Core values of the largest Engineering Services Player
  As a most recognized and globally respected firm, QuEST global has a the core values like customer focus, change championship, teamwork and accountability.
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• Customer Analytics to Predict & Simplify
  247 Inc.’s customer analytics, reinvents customer service by providing a smarter customer service. Our software platform leverages big data analytics to provide more effective multi channel customer service and predict online customers journey.
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• Customer Commitment is NOT Loyalty
  Loyalty and commitment have been two words used synonymously in marketing for quite some time. As a marketer myself, I’ve always been prone to use the word loyalty. In fact, I’d venture to say that most of you reading this probably don’t often hear of or think of building “customer commitment” instead of “loyalty”. As I’ve continued to delve deeper into learning about methods for enhancing the customer experience (something I’m frequently tied into as part of the Social Intelligence team), my perspective has started to change.
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• Customer Experience Apps
  [24]7 inc. provides excellent intuitive customer experience solutions that makes life simple for consumers to connect with companies. Our software helps companies predict what the customer wants and get the same accomplished in the simplest way possible
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• Customer experience management
  Some 35 per cent of people are often left dissatisfied by customer service, according to a [24]7 survey taking in the views of 1,404 people.
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• Customer experience solutions
  Research released by consumer firm [24]7 has revealed that organisations are losing out on income and future custom because of their lack of understanding over what constitutes good service.
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• Customer Experience Summit: only two weeks away!
  With our Customer Experience Summit only two weeks away, we're immensely excited by our speakers, agenda and by the participants who will be coming. I am absolutely certain that Pierluigi Collina, Scott Liewehr and Koen Pauwels will inspire, challenge and motivate us.
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• Customer Experience Transformation Engagement
  KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks
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• Customer Experience Transformation Services
  KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks
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• Customer Experience Transformation Services
  KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks
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• Customer Experience: everything's the same, everything's different
  The agenda is fantastic and you'll have the opportunity to listen to leaders and innovators who drive the latest trends in Customer Experience Management.
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