http://netvouz.com/lillymark/tag/self?feed=rss lillymark's bookmarks tagged "self" on Netvouz http://247-inc.com/content/247-closes-transaction-microsoft-assets#goToIntro 24]7 today announced that it has closed the transaction related to Microsoft’s interactive self-service assets, announced on February 7, 2012. This has resulted in the merging of clients, people and technologies into [24]7, and also includes an R&D partnership, long-term IP licensing, and Microsoft taking an equity stake in [24]7 lillymark Tue, 22 May 2012 05:14:06 GMT http://www.zdnet.com/blog/virtualization/247-taking-the-anger-out-of-voice-response-systems/4827 [24]7 is doing its best to make voice response systems more intelligent, more responsive and really become a useful way for customers to engage with companies. lillymark Thu, 17 May 2012 08:42:31 GMT http://blogs.wsj.com/venturecapital/2012/02/07/in-customer-service-push-microsoft-invests-in-247-which-acquires-voxify/ Microsoft is trying to fix that. It has struck a broad-ranging partnership with a Silicon Valley company called 24/7 (formerly 24/7 Customer) that uses large-scale data analytics to try to predict what customers want in order to serve them better. lillymark Tue, 22 Jan 2013 04:23:27 GMT http://www.kana.com/about-kana/press-releases/KANA-Receives-Customer-Interaction-Solutions.pdf KANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers,and teleservices since 1982. lillymark Thu, 21 Apr 2011 07:53:04 GMT http://www.kana.com/about-kana/press-releases/lagan-ottawa-selects-lagan-05112011.pdf Lagan , a division of KANA Software, announced today that the City of Ottawa has selected its Government‐to‐Citizen (G2C) suite to power Ottawa’s Citizen Service Management solution – enhancing residents’ ability to access municipal services through various channels. lillymark Mon, 16 May 2011 04:26:37 GMT http://www.youtube.com/watch?v=ZxPXZ7CG8Fk [24]7 Inc. introduces Late Payment app, the latest solution in [Px] Mobile family of Customer ServiceApps. With the Late Payment app credit card customers can easily make payment when ever they want. lillymark Tue, 04 Dec 2012 08:45:00 GMT http://247-inc.com/platform/PX-Mobile Using a combination of speech and touch modalities, 247-Inc.’s mobile self service avoids calls to the contact center & allows mobile users to finish transactions on the device itself. It anticipates customer behavior and determines the best interaction tactic lillymark Fri, 19 Oct 2012 11:12:41 GMT http://247-inc.com/platform/px-online 247-Inc. Px Online, the online customer care and web self service that maximize the effectiveness of online investments. It leverages existing web site infrastructure to monitor visitor behavior, detect snags &leads customers through challenging journeys. lillymark Tue, 30 Oct 2012 07:10:21 GMT http://247-inc.com/platform/px-online PX Online, from [24]7, powers web self-service apps that maximize the effectiveness of your online investments. PX Online monitors visitor behavior, detects difficulties, and leads customers step-by-step through even the most challenging journeys lillymark Fri, 30 Nov 2012 12:02:50 GMT http://247-inc.com/platform/PX-Speech PX Speech from [24]7, redefines IVR by enabling speech self-service that’s conversational, intuitive and easily integrated with your online and mobile channels. It integrates with your existing call center infrastructure to transfer CTI information to voice agents. lillymark Fri, 07 Dec 2012 04:59:58 GMT