- Steps to Move Up the Value Chain
QuEST, among other methods such as Lean, Six Sigma, Open Innovation and Automation, uses Knowledge Based Engineering (KBE) to move up the value chain
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- Submissions Open for George Michael HPC Fellowship
LOS ALAMITOS, Calif., 4 May 2012 – The application period is now open for the George Michael HPC Fellowship, which honors exceptional PhD students whose research focuses on high-performance computing.A must read PR sponsered by IEE Computers Socities for PhD students.
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- The leader in SEM, Acquires Social Listing Companies Overtone,Inc.
Overtone generates actionable insights from massive amounts of social media and customer feedback. The company’s cloud-based solution goes well beyond social media monitoring, enabling Social Listening. By understanding and analyzing customer sentiment, emerging issues, and topic trends, Social Listening extends KANA’s multi-channel customer service platform into the world of Twitter, Facebook and communities.
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- Top 3 Challenges to Innovation in ESO Companies
Challenge: Intellectual Property – Most of the work done by ESO’s is done directly for their customers on their products. Thus by default, they do not own the product. Any innovation that emerges as a result of the work carried out belongs to the customer.
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- Universal American Deploys the leader in SEM to Take Control of Their Service Experience
KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that following selection last year, Universal American has deployed KANA to deliver a consistent, world class customer service experience. A Fortune 500 company, Universal American provides traditional health insurance, Medicare managed care plans, and Medicare prescription drug benefits to nearly 2 million people with Medicare.
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- Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
Prepare to be entertained. Join Ross Shafer, Emmy® Award winning network host, writer, and producer and KANA's Vice President of Product Marketing, Vikas Nehru for a one-hour free webinar Wednesday - November 2, 2011, 8:00AM PT / 11:00AM ET / 4:00PM GMT
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- Upcoming Webinar Xerox Case Study: Six Best Practices for Agent Knowledge Management
KANA is pleased to have Mary Fenlon, Director of Knowledge Management at Xerox and John Chmaj, Chief Knowledge Management Strategist at KANA present on ways Xerox has followed each practice to generate value for agents, customers. Watch this live webinar on June 22, 2011 at 10:00 AM PDT / 1:00PM EDT
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