• Simplifying multi-language videos
  You can meet me at the upcoming SDL Innovate in San Jose, where I'll be speaking more about how you can bring rich media to the Customer Experience. I hope you'll join us!
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• Telecom Customer Experience
  At 24/7, we understand the consumer journey, no matter what the industry. Through telecom customer experience solutions we helped a leading media service provider achieve the highest customer satisfaction rating in the industry with voice agents, then integrated chat and online interactions.
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• Telecom Customer Experience
  Enhance telecom customer experience with 247’s Predictive Experience (Px) platform, that helps understand the consumer journey regardless of the industry. This solution helps consumers navigate their interactions with companies & get the highest customer satisfaction rating with voice agents.
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• The world leader in Global Information Management
  SDL enables global businesses to engage with their customers.
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• To Boldly Go...Marketers Who Take Risks
  There seems to be a real difference between marketing people who by nature are quite cautious, and those who are prepared to take a risk. Or to put it another way, to boldly go where they or their companies haven’t been before.
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• Travel and Hospitality Customer Experience
  247 offers travel & hospitality customer experience based on our Px platform, to help consumers navigate their interactions with companies. We assist companies to successfully settle customer problems through Px Online, Px Speech, Px Mobile, and Px Assist channels.
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• Travel Blog
  Share your trip experience by creating your own travel blog on eChutti and generate a travelogue to share your trip memories with friends and family.
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• Universal American Deploys the leader in SEM to Take Control of Their Service Experience
  KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that following selection last year, Universal American has deployed KANA to deliver a consistent, world class customer service experience. A Fortune 500 company, Universal American provides traditional health insurance, Medicare managed care plans, and Medicare prescription drug benefits to nearly 2 million people with Medicare.
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• Upcoming Webinar - How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?
  KANA is pleased to have Craig Le Clair, Principal Analyst, at Forrester Research present his research on current challenges among customer service knowledge workers and opportunities that Dynamic Case Management provides to meet those challenges. Watch this live webinar on Jan 19, 2011 at 11am PST
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• Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
  Prepare to be entertained. Join Ross Shafer, Emmy® Award winning network host, writer, and producer and KANA's Vice President of Product Marketing, Vikas Nehru for a one-hour free webinar Wednesday - November 2, 2011, 8:00AM PT / 11:00AM ET / 4:00PM GMT
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• Upcoming Webinar Xerox Case Study: Six Best Practices for Agent Knowledge Management
  KANA is pleased to have Mary Fenlon, Director of Knowledge Management at Xerox and John Chmaj, Chief Knowledge Management Strategist at KANA present on ways Xerox has followed each practice to generate value for agents, customers. Watch this live webinar on June 22, 2011 at 10:00 AM PDT / 1:00PM EDT
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• Web-based chat platform
  Consumer experience company, [24]7, is launching a live chat solution that combines prediction and real-time decisioning with big data analytics.
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• Webinar on Knowledge-Infused Processes: The Solution to Self-Service Woes
  A key component to self-service success is the concept of infusing knowledge into the processes. With knowledge available and the infrastructure to support that availability, it also goes a long way towards fulfilling customers’ expectations and delivering effective service. Watch this live webinar on March 24 at 10AM Pacific, 1PM Eastern, 6PM GMT
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• What are the Six Sacred Cows of Customer Experience Management?
  I watched Erik Wahl Graffiti Artist and public speaker yesterday here at the Gartner CRM event. He inspired me to “unthink” my presentation for today… usually my approach to big presentations like this is to keep an air of suspense… but after watching Erik produce three works of art (or is that work of arts) on the spot I thought I should try something new myself.
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• What if Any Agent Could Handel Any Call ?
  Like all dedicated employees, agents just want to do their job well. But with rising complexity and disconnected technologies agents have to work with, it's a losing battle.Customer service managers, here's something for you to think about: Join this webinar to learn how you can 'Guide your agents every step of the way' – put them on the path to success by giving them a clear view of their next steps, whatever direction a customer call takes.
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• What Recession? The Customer Never Left!
  Marketers worrying about the recession should stop worrying about lost spending. The consumer dollar has not disappeared and it still exists. The current recession has primarily been caused by cutbacks in business spending.
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