• Universal American Deploys the leader in SEM to Take Control of Their Service Experience
  KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that following selection last year, Universal American has deployed KANA to deliver a consistent, world class customer service experience. A Fortune 500 company, Universal American provides traditional health insurance, Medicare managed care plans, and Medicare prescription drug benefits to nearly 2 million people with Medicare.
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• Upcoming Webinar- When Social, Mobile, and Traditional Service Channels Collide
  Join OSF Global Services, KANA, and Coveo in this one-hour complimentary webinar, "When Social, Mobile, and Traditional Service Channels Collide" and learn how to analysis from social networking conversations to proactively troubleshoot with customers via live online chats on Sep 21, 2011 ,11:00AM PT / 2:00 PM ET / 7:00PM GMT.
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• Upcoming Webinar - How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?
  KANA is pleased to have Craig Le Clair, Principal Analyst, at Forrester Research present his research on current challenges among customer service knowledge workers and opportunities that Dynamic Case Management provides to meet those challenges. Watch this live webinar on Jan 19, 2011 at 11am PST
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• Upcoming webinar on Process Excellence in IT Service Management
  This webinar focuses on some of these pulses with some examples wherein IT service delivery tends to move in a tangent and how these can be improved with “process excellence in IT Service Management”.
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• Upcoming Webinar on Streamlining your Oracle Applications
  Join us for this webinar on Tuesday, May 13 2014 @ 11:00AM PST, to learn how to reduce the infrastructure and maintenance cost of supporting years of Oracle Applications DataM, improve performance of your Oracle Applications application, etc.
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• Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
  Join our experts Kate Leggett & James Norwood, for an one-hour complimentary webinar, "Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different" October 20th, 2011.
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• Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
  Prepare to be entertained. Join Ross Shafer, Emmy® Award winning network host, writer, and producer and KANA's Vice President of Product Marketing, Vikas Nehru for a one-hour free webinar Wednesday - November 2, 2011, 8:00AM PT / 11:00AM ET / 4:00PM GMT
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• Upcoming Webinar Xerox Case Study: Six Best Practices for Agent Knowledge Management
  KANA is pleased to have Mary Fenlon, Director of Knowledge Management at Xerox and John Chmaj, Chief Knowledge Management Strategist at KANA present on ways Xerox has followed each practice to generate value for agents, customers. Watch this live webinar on June 22, 2011 at 10:00 AM PDT / 1:00PM EDT
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• Voluntary Employee Benefit Services
  The payroll deduction reporting & employee benefit services offered by HGS makes offering voluntary programs with premium payments through payroll deductions very simple for employers to implement without any additional overhead to their payroll department.
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• Voluntary Employee Benefit Services
  The payroll deduction reporting & employee benefit services offered by HGS makes offering voluntary programs with premium payments through payroll deductions very simple for employers to implement without any additional overhead to their payroll department.
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• Warehousing Services
  Extron has the infrastructure and experience in warehousing services to meet all your needs. Extron's ISO 9001 certified, proven supply-chain operation and productivity infrastructure is your best bet. Improve flexibility and reduce risk with Extron.
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• Web Development Services
  Estuate provides website development service that includes architecting and developing custom websites, Web-based applications, portals and e-commerce sites, as well as providing maintenance services and extended customer support.
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• Web Development Services
  Estuate provides website development service that includes architecting and developing custom websites, Web-based applications, portals and e-commerce sites, as well as providing maintenance services and extended customer support.
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• Web Hosting Services and its Different Types
  Wikipedia defines web hosting service as “a type of Internet hosting service that allows individuals and organizations to make their website accessible via the World Wide Web.” The web hosts are actually companies that provide server space and Internet connectivity to clients. Most web hosting companies do not own a datacenter, buy rent or lease web hosting space in a datacenter.
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• Web Hosting Services and its Different Types
  Wikipedia defines web hosting service as “a type of Internet hosting service that allows individuals and organizations to make their website accessible via the World Wide Web.” The web hosts are actually companies that provide server space and Internet connectivity to clients. Most web hosting companies do not own a datacenter, buy rent or lease web hosting space in a datacenter.
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• Web security service
  WebControl is a web security service from Netmagic that provides policy-based secure internet access for any employee, on any device, anywhere. It reduces your TCO & streamlines your IT security management through a cloud based model.
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• Web Self Service - High Quality Service Experience 24x7
  "KANA IQ for Customers has achieved online abandonment rates while providing effective web self-service for thousands of products. It does this by inferring customer intent to provide personalized, appropriate resolutions & it is easily incorporated into your current Web identity "
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• Webinar - Importance of Process in IT Service Management-ITSM
  Sky Basu, CTO of Kovair will briefing about introduction of Kovair & Overall process implementation. And also learn from Josephine Smith of Northrop Grumman how she and her team implemented ITSM processes at Northrop.
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• Webinar Cost Effective IT Service Management on the Cloud
  IT Service Management for Help Desk to Incidence to Problem to Change Management has been traditionally carried out with on-premise software license installations at high costs for procurement, continued maintenance, and consulting. New web- based multi- tenant tools from many companies now offer better and more complete products that are accessible 24X7 globally over the Cloud and are ITIL V3 compliant.
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• Webinar on Cloud Integration in Three Steps
  Learn from Principal Forrester Analyst Ken Vollmer about how Cloud Based Integrations (CBI) are achieved and how to take advantage of these integrations.
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