• Customer Service Chat
  KANA Response Live combines customer self-service with escalation for outstanding support experience.It automatically routes messages to the right queues,enables live customer service chat sessions, pre-formats replies & supports quick transfers & conferences with full session transcripts"
  in Public bookmarks with :: and chat collaboration customer kana service
• Introduction to Social CRM
  Overtone Social CRM Listening, a KANA Solution, goes beyond merely monitoring it all to actually uncovering the topics, meaning, and sentiment in customer conversations,Overtone accurately spots problems and trends, determines causality, and reports actionable insights from the massive amounts of customer feedback and social media chatter.
  in Public bookmarks with 360deg :: crm kana listening overtone social
• Lagan Local Government
  Lagan Local Government , a Division of Kana is a web-based CRM solution designed specifically for governments to improve service delivery by managing interactions with their citizens more efficiently, inexpensively and securely.
  in Public bookmarks with :: a division government kana lagan local of | by 2 users

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