http://netvouz.com/lillymark/tag/chat?feed=rss lillymark's bookmarks tagged "chat" on Netvouz http://www.247-inc.com/content/introducing-247-assist-%E2%80%93-finally-smart-chat-drives-sales-and-satisfaction-outcomes [24]7 Assist, the industry’s first smart chat that uses prediction and real-time decisioning with big data to drive customer experience. [24]7 Assist enables companies to predict in real-time which customers to target for live chat service in order to drive the best outcomes for both customers and companies lillymark Thu, 24 Jan 2013 12:22:05 GMT http://247-inc.com/platform/PX-Assist “[24]7’s PX Assist provides the intelligent interaction platform for 24/7 live chat & voice assistance. Through predictive analytics & smart routing, it enables agents to leverage knowledge bases, customer profiles & interaction history to deliver personalized service. lillymark Fri, 07 Dec 2012 06:59:56 GMT http://247-inc.com/solutions/cross-industry-solutions/chat-and-social-media With an advanced live chat customer service, 247-Inc.offers exceptional customer service assistance for those customers who require a personal touch. A focus on sustainable business performance coupled with innovation ensures a unique competitive advantage. lillymark Mon, 13 Aug 2012 08:21:10 GMT http://www.kana.com/eservice/customer-service-chat.php KANA Response Live combines customer self-service with escalation for outstanding support experience.It automatically routes messages to the right queues,enables live customer service chat sessions, pre-formats replies & supports quick transfers & conferences with full session transcripts" lillymark Mon, 03 Oct 2011 04:27:53 GMT http://www.kana.com/customer-service-chat.html KANA Response Live combines customer self-service with escalation for outstanding support experience. It automatically routes messages to the right queues, enables live customer service chat sessions, pre-formats replies & supports quick transfers & conferences with full session transcripts" lillymark Fri, 18 Feb 2011 08:48:04 GMT http://www.kana.com/about-kana/press-releases/lagan-ottawa-selects-lagan-05112011.pdf Lagan , a division of KANA Software, announced today that the City of Ottawa has selected its Government‐to‐Citizen (G2C) suite to power Ottawa’s Citizen Service Management solution – enhancing residents’ ability to access municipal services through various channels. lillymark Mon, 16 May 2011 04:26:37 GMT http://247-inc.com/solutions/cross-industry-solutions/chat-and-social-media For consumers who require a personal touch, we at [24]7 offer live chat customer service assistance through social media & voice agents in contact centers. We are a leading provider of offshore contact center & back-office services to global companies. lillymark Wed, 28 Nov 2012 04:52:35 GMT http://www.kana.com/about-kana/press-releases/independent-research-firm-gartner-names-kana-Leader-in-the-magic-quadrant-for-crm-web-customer-service.php KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it has been recognized as a Leader by Gartner, Inc in the 2011 Magic Quadrant for CRM Web Customer Service* lillymark Fri, 23 Sep 2011 10:17:04 GMT http://247-inc.com/platform/PX-Assist 247’s predictive service chat, offers an intelligent interaction platform via chat and voice assistance. Through predictive analytics & smart routing, it Improves efficiency by enabling agents to leverage knowledge bases & enhances customer satisfaction. lillymark Mon, 10 Sep 2012 04:58:35 GMT http://www.globallogic.com/speaking-event/cloudbeat-fireside-chat/ GlobalLogic’s CTO, Dr. Jim Walsh, will be moderating a fireside chat at VentureBeat’s highly-acclaimed CloudBeat conference. lillymark Fri, 06 Sep 2013 05:51:48 GMT