http://netvouz.com/lillymark/tag/overtone?feed=rss lillymark's bookmarks tagged "overtone" on Netvouz http://www.kana.com/overtone/stack.php Overtone Social CRM Listening, a KANA Solution, goes beyond merely monitoring it all to actually uncovering the topics, meaning, and sentiment in customer conversations,Overtone accurately spots problems and trends, determines causality, and reports actionable insights from the massive amounts of customer feedback and social media chatter. lillymark Fri, 30 Sep 2011 04:56:25 GMT http://www.kana.com/better-practices/voice-of-customer.php Overtone, a KANA Solution, automates the nearly impossible task of really listening—to all your customers, all the time. By uncovering the topics, meaning, and sentiment in customer conversations, Overtone accurately spots problems and trends, determines causality, and reports actionable insights from the massive amounts of customer feedback and social media chatter. lillymark Wed, 04 May 2011 04:47:47 GMT