• Making the Most of your Agents’ Expertise
  KANA IQ uses “expert reasoning” to automatically resolve cases, and fully integrates with your call or contact center agent desktop. KANA IQ for Agents puts intelligence at your agents’ fingertips to increase first-call closure rates.
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• Optimizing the Pipeline for Sales-Ready Qualified Leads
  Sales Lead Optimization is defined as the go-to-market process, unique to each company’s scenario and marketplace, which yields pre-qualified selling opportunities with accelerated rates of progression through the sales cycle.
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• Risk Management Solution for Technology industry
  Aujas helps technology product and services companies to enhance their profitability and competitiveness by developing a comprehensiverisk management solutions for technology industry that drive IP protection, effectiveness and compliance.
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• SEM Making the Most of your Agents’ Expertise
  KANA IQ uses “expert reasoning” to automatically resolve cases, and fully integrates with your call or contact center agent desktop. KANA IQ for Agents puts intelligence at your agents’ fingertips to increase first-call closure rates.
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• Target Customer Profiling
  Extended Presence understands the challenge. Which is why we offer custom list development services, utilizing a proven and highly effective approach to create contact lists, confirm titles and conduct survey work. Through our outreach, we glean valuable insight and pertinent information about your targets.
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• The Channel Partner Challenge
  Business executives are constantly challenged with improving the sales process and productivity of their channel partners.
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• Top Technology Trends to Watch During COVID-19 Pandemic
  At Intellizence, we monitor various business impacts due to coronavirus pandemic. Here we are highlighting a few top technology trends that emerged in the last few weeks.
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• Upcoming Webinar - How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?
  KANA is pleased to have Craig Le Clair, Principal Analyst, at Forrester Research present his research on current challenges among customer service knowledge workers and opportunities that Dynamic Case Management provides to meet those challenges. Watch this live webinar on Jan 19, 2011 at 11am PST
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• Webinar on Knowledge-Infused Processes: The Solution to Self-Service Woes
  A key component to self-service success is the concept of infusing knowledge into the processes. With knowledge available and the infrastructure to support that availability, it also goes a long way towards fulfilling customers’ expectations and delivering effective service. Watch this live webinar on March 24 at 10AM Pacific, 1PM Eastern, 6PM GMT
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