http://netvouz.com/lillymark/tag/::?feed=rss lillymark's bookmarks tagged "::" on Netvouz http://www.kana.com/eservice/customer-service-chat.php KANA Response Live combines customer self-service with escalation for outstanding support experience.It automatically routes messages to the right queues,enables live customer service chat sessions, pre-formats replies & supports quick transfers & conferences with full session transcripts" lillymark Mon, 03 Oct 2011 04:27:53 GMT http://www.kana.com/overtone/stack.php Overtone Social CRM Listening, a KANA Solution, goes beyond merely monitoring it all to actually uncovering the topics, meaning, and sentiment in customer conversations,Overtone accurately spots problems and trends, determines causality, and reports actionable insights from the massive amounts of customer feedback and social media chatter. lillymark Fri, 30 Sep 2011 04:56:25 GMT http://www.kana.com/lagan-local-government/stack.php Lagan Local Government , a Division of Kana is a web-based CRM solution designed specifically for governments to improve service delivery by managing interactions with their citizens more efficiently, inexpensively and securely. lillymark Fri, 30 Sep 2011 08:30:47 GMT