http://netvouz.com/lillymark/tag/247?feed=rss lillymark's bookmarks tagged "247" on Netvouz http://techcrunch.com/2012/02/07/microsoft-invests-in-247-for-customer-service-software/ As a part of the deal, Microsoft will merge its interactive self-service assets, into 24/7 Inc. The deal also includes an R&D partnership, long-term IP licensing and Microsoft taking an equity stake in 24/7, Inc. lillymark Tue, 14 Feb 2012 05:50:18 GMT http://247-inc.com/platform/PX-Assist “[24]7’s PX Assist provides the intelligent interaction platform for 24/7 live chat & voice assistance. Through predictive analytics & smart routing, it enables agents to leverage knowledge bases, customer profiles & interaction history to deliver personalized service. lillymark Fri, 07 Dec 2012 06:59:56 GMT https://www.egestalt.com/egestalt-launches-new-risk-management-module-service-for-aegify-cloud-saas-it-security-compliance-solution.html Today, eGestalt Technologies announced it has added a risk management module, Aegify Risk Manager, that can be deployed with the award-winning company’s cloud-based SaaS Aegify Security Posture Management (ASPM) and Compliance solutions. lillymark Tue, 24 Dec 2013 10:51:16 GMT http://blogs.wsj.com/venturecapital/2012/02/07/in-customer-service-push-microsoft-invests-in-247-which-acquires-voxify/ Microsoft is trying to fix that. It has struck a broad-ranging partnership with a Silicon Valley company called 24/7 (formerly 24/7 Customer) that uses large-scale data analytics to try to predict what customers want in order to serve them better. lillymark Tue, 22 Jan 2013 04:23:27 GMT