Netvouz / lillymark / tag / selfservice http://netvouz.com/lillymark/tag/selfservice?feed=rss lillymark's bookmarks tagged "selfservice" on Netvouz A Service Experience Management leader Announces Response 10 R5 http://www.kana.com/about-kana/press-releases/kana-press-release-response-10r5.pdf KANA, the Service Experience Management leader, today announced the general availability of KANA Response 10 R5. The new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email lillymark Tue, 17 May 2011 10:26:27 GMT PX Online- Web Self Service Application http://247-inc.com/platform/px-online PX Online, from [24]7, powers web self-service apps that maximize the effectiveness of your online investments. PX Online monitors visitor behavior, detects difficulties, and leads customers step-by-step through even the most challenging journeys lillymark Fri, 30 Nov 2012 12:02:50 GMT SEM Web Self Service - High Quality Service Experience 24x7 http://www.kana.com/web-self-service/stack.php KANA IQ for Customers has achieved online abandonment rates while providing effective web self-service for thousands of products. It does this by inferring customer intent to provide personalized, appropriate resolutions & it is easily incorporated into your current Web identity lillymark Thu, 28 Apr 2011 07:53:04 GMT Universal American Deploys the leader in SEM to Take Control of Their Service Experience http://www.kana.com/about-kana/press-releases/kana-universal-american-healthcare-kana-service-experience.pdf KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that following selection last year, Universal American has deployed KANA to deliver a consistent, world class customer service experience. A Fortune 500 company, Universal American provides traditional health insurance, Medicare managed care plans, and Medicare prescription drug benefits to nearly 2 million people with Medicare. lillymark Thu, 26 May 2011 11:14:05 GMT Web Self Service - High Quality Service Experience 24x7 http://www.kana.com/web-self-service.html "KANA IQ for Customers has achieved online abandonment rates while providing effective web self-service for thousands of products. It does this by inferring customer intent to provide personalized, appropriate resolutions & it is easily incorporated into your current Web identity " lillymark Tue, 01 Mar 2011 12:05:28 GMT