• Defining and Practicing Customer Experience Management in a Consumer-Powered Market
  People today have high customer experience expectations. I’ve been traveling this week and yesterday arrived in Amsterdam after spending time in the UK. I’m staying at the Albus in the middle of city center.
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• Delivering Mobility & Communication Solution
  At Systems In Motion, we deliver mobility & communication solution. From legacy telecommunications providers to start-up mobile developers, we help you innovate efficiently and effectively to meet consumer demand.
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• Discover the latest additions to the SDL OpenExchange app store
  Kate Smith, Senior Marketing Executive at SDL Language Technologies, will show you the latest additions to the SDL OpenExchange app store that are available to download for free.
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• Discover the latest additions to the SDL OpenExchange app store
  Kate Smith, Senior Marketing Executive at SDL Language Technologies, will show you the latest additions to the SDL OpenExchange app store that are available to download for free.
  in Public bookmarks with automated communication global information management process translation upcoming webinar by 2 users
• Don’t be Scammed by Fake IRS Communications
  The IRS receives thousands of reports each year from taxpayers who receive suspicious emails, phone calls, faxes or notices claiming to be from the Internal Revenue Service. Many of these scams fraudulently use the Internal Revenue Service name or logo as a lure to make the communication more authentic and enticing. T - See more at: http://www.mytaxfiler.com/blog/dont-be-scammed-by-fake-irs-communications/#sthash.Vu0camN6.dpuf
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• Economic Issues Reassert Dominance in Key Swing States in Latest SDL Presidential Election Social Media Report
  The leader in Global Information Management today published the third of an ongoing series of social media tracking reports. The new SDL Presidential Election Social Media Report (SMR) is unique in that it measures online social sentiment for the two Presidential candidates in eight key swing states along with share of voice for several critical campaign topics.
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• Ensure Greater Mobility and Optimum Safety with Signaling and Communication
  Today cities are growing faster than ever. According toWorld Health Organization (WHO), more than half the global populationnow lives in the cities. This necessitates the need for safer and faster mass transport systems
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• European Commission Trusts SDL to Deliver on Translation Technology
  When the EC trusts a software solution to help translate 2 million pages of text per year, you can be sure that it must be using the leading translation environment in the industry.
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• EXFO Selects SDL to Shorten Global Product Launch Cycles
  SDL the leader in Global Information Management, today announced that EXFO Inc., a leading provider of test and service assurance solutions for network operators and equipment manufacturers in the global telecommunications industry, is working with SDL to more effectively and efficiently translate content across its entire supply chain.
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• External Content Libraries: getting the most out of your enterprise assets
  As promised in my previous post about SDL Tridion's project driven approach, in this post I'd like to talk about External Content Libraries (ECL).
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• Foreign Policy is the talk of the Swing states, Obama benefits
  As we have previously seen, the televised election debates steers the topics of conversation in any given week. To this end, ‘Foreign Policy’ attracted much more attention this week in all eight Swing States. The issue had a boost of 17.9% in share of voice and became the second most discussed issue. ‘Jobs/Economy’ dropped by 10.5% in share of voice, but was still the most discussed issue this week.
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• Frost & Sullivan Recognizes Sensear for Innovative and Effective Product Differentiation in the PPE Market
  Based on its recent analysis of the personal protective equipment (PPE) market, Frost & Sullivan recognizes Sensear with the 2012 North American Frost & Sullivan Award for Product Differentiation Excellence for its “high-noise communication” devices, including earplugs and earmuffs for industrial settings.The high quality of Sensear products is recognized by their ANSI, EN, AS/NZS Hearing Protection industry certificates.
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• Gaga for light-bulb moments
  Identifying cultural trends in the social chatter will better inform approaches to market and delivery of messaging. From our own work with Microsoft – using social data to better inform crisis management – by virtue of learning from their competitors’ mistakes; through to innovative seating arrangements on KLM flights based on your social standing and topics of interest; the highly predictive value of social data is an area we have focussed on a lot of late because every business can benefit from foresight, perhaps learning more so than from the gift of hindsight that social data also affords.
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• Gartner Customer 360 Summit Highlights
  On May 1st through the 3rd, one of the premier analyst research companies, Gartner Inc., held a conference in San Diego, CA providing coverage of the new strategies and technologies enabling companies to better understand and engage their customers, build loyalty and grow. Several SDL divisions sent representatives, to learn the latest trends in social, customer experience management, digital experience and CRM, and to staff the booth in the Exhibit hall.
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• Generate Meaningful Content With Automated Translation Technology
  The social web has expanded in a huge way today with users expecting instant communications in their native languages. This challenging communication and networking dynamics is gradually compelling organizations to address multiple kinds of communication modalities.
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• Global Communication Made Easy
  SDL BeGlobal makes global communication easy & facilitates content owners to communicate with their customer, in any language of the customer's choice.
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• Global Strategies for Local Marketing Execution
  Last month I had the pleasure of visiting São Paulo for the first time to deliver a presentation at Loyalty World Brazil. As the only English presenter at a 3-day international conference, I was thankful for the excellent simultaneous translation – which ensured that delegates who were less fluent in English could participate in my session, but which also meant that I could listen to the outstanding speakers from leading Brazilian and global brands.
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• Go big or go home?
  Big data – the vast amounts of information available to organizations – includes everything from visitor behavior to posts to social media sites, from digital pictures to videos, and from purchase transaction records to location-based information.
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• Highlights from our Technology for Marketing & Advertising (TFM&A) Presentation
  One of the many exciting parts of my job is to get out there and present to people some of the exciting stories that we have to share around social data and how it can better inform practice and process when it comes to the Customer Experience.
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• How a CAT tool can help you
  This short webinar lasting around 30 minutes will give people who have never used a Computer Assisted Translation tool (CAT tool) a basic overview of how this technology can make you more productive and help you to improve translation quality. In addition to this, the webinar will also cover the basic principles of translation memory and terminology technology within SDL Trados Studio 2011.
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