• Upcoming Webinar - How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?
  KANA is pleased to have Craig Le Clair, Principal Analyst, at Forrester Research present his research on current challenges among customer service knowledge workers and opportunities that Dynamic Case Management provides to meet those challenges. Watch this live webinar on Jan 19, 2011 at 11am PST
  in Public bookmarks with assessment case center contact experience management roi service software tool
• Webinar on Knowledge-Infused Processes: The Solution to Self-Service Woes
  A key component to self-service success is the concept of infusing knowledge into the processes. With knowledge available and the infrastructure to support that availability, it also goes a long way towards fulfilling customers’ expectations and delivering effective service. Watch this live webinar on March 24 at 10AM Pacific, 1PM Eastern, 6PM GMT
  in Public bookmarks with assessment case center contact event experience management roi service software tool web webinar

« Previous
roi from all users