The DIRKS Manual - Strategies for Documenting Government Business Strategies for Documenting Government Business: The DIRKS Manual is concerned with building more efficient and accountable business practices through the design and encouragement of good recordkeeping. At the heart of the manual is a best practice methodology for the design and implementation of recordkeeping systems (the 'DIRKS' methodology). in Public bookmarkswith gestão_documentosgestão_mailnorma Note: Capítulo muito interessante sobre gestão de mensagens electrónicas, onde se inclui a Instant Messaging ( p.72)