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  • What users hate most about Web sites
    Users have a short fuse when they are browsing the Web, according to Theresa Cunnington, senior usability consultant with services firm iFocus. "It doesn't matter how cool a Web site looks, if users find it impractical they will head to your competitor's site, which is only a click away,"
    Too many sites are low on usability and high on annoyance
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