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http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q321641#2

These are the public entries for this link:

• How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD
  By keys2success08 in Hardware > CDRW with cd-r cd-rw cdrw dvd hardware reading troubleshoot
• How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD
  By stocktrader2007 in Hardware > CDRW with cd-r cd-rw cdrw dvd hardware reading troubleshoot

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