• IBM Tivoli Framework: Information from Answers.com
  IBM Tivoli Framework is a systems management platform from IBM (previously Tivoli Systems, Inc., acquired by IBM in 1995 and moved into IBM's Software Group division). Framework is a CORBA-based architecture that allows the platform to manage large numbers of remote locations or devices.
  IBM Tivoli Framework IBM Tivoli Framework is a systems management platform from IBM (previously Tivoli Systems, Inc
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• IT Service Management: Information from Answers.com
  IT Service Management (ITSM) is a discipline for managing large-scale information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.
  IT Service Management IT Service Management (ITSM) is a discipline for managing large-scale information technology (IT) systems, philosophically
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