http://netvouz.com/lillymark/tag/service?feed=rss&pg=17 lillymark's bookmarks tagged "service" on Netvouz http://www.kana.com/better-practices/customer-experience-transformation.php KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks lillymark Mon, 23 May 2011 12:22:43 GMT http://www.kana.com/customer-experience-transformation.html KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks lillymark Mon, 14 Mar 2011 08:00:42 GMT http://www.kana.com/customer-experience-transformation.html KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks lillymark Mon, 14 Mar 2011 08:45:01 GMT http://www.kana.com/better-practices/better-practices.php What is the ideal service experience for your customers? What are the real world constraints your business faces every day? Talk to KANA experts and use our resources to achieve a better balance. lillymark Wed, 20 Apr 2011 07:49:57 GMT http://www.kana.com/eservice/customer-service-chat.php KANA Response Live combines customer self-service with escalation for outstanding support experience.It automatically routes messages to the right queues,enables live customer service chat sessions, pre-formats replies & supports quick transfers & conferences with full session transcripts" lillymark Mon, 03 Oct 2011 04:27:53 GMT http://www.kana.com/customer-service-chat.html KANA Response Live combines customer self-service with escalation for outstanding support experience. It automatically routes messages to the right queues, enables live customer service chat sessions, pre-formats replies & supports quick transfers & conferences with full session transcripts" lillymark Fri, 18 Feb 2011 08:48:04 GMT http://www.kana.com/community.html Here, you will find thought leadership, insightful comments, tactical advice and how-to’s on current products. Use our Communities to partner with us, publish your successes, and get answers to your questions. lillymark Wed, 30 Mar 2011 09:30:01 GMT http://www.kana.com/customer-service-consulting.html KANA's Global customer service consulting has unmatched experience defining, planning & deploying multichannel CRM projects from the agent desktop to every interaction channel imaginable, including voice, chat, email, IVR & even mobile devices lillymark Thu, 10 Mar 2011 11:06:46 GMT http://www.kana.com/education-services.html KANA customer service education solution provides comprehensive instructional programs for customers, partners & internal employees. Courses offered by our Education Services cover a wide variety of topics including installation, configuration, support & maintenance, system administration & customization lillymark Mon, 28 Mar 2011 09:38:10 GMT http://www.kana.com/customer-service-experience-management.html Design your ideal service experience and implement it alongside the technology you already have. Roll out changes in minutes, not months. That’s the promise of Service Experience Management (SEM), and we at KANA deliver on that promise with KANA 10 lillymark Wed, 16 Feb 2011 04:59:16 GMT