http://netvouz.com/lillymark/tag/kovair-shaktibrata-bose?feed=rss lillymark's bookmarks tagged "kovair-shaktibrata-bose" on Netvouz http://www.kovair.com/index.php/upcoming-webinars-events/process-excellence-in-it-service-management This webinar focuses on some of these pulses with some examples wherein IT service delivery tends to move in a tangent and how these can be improved with “process excellence in IT Service Management”. lillymark Wed, 22 Aug 2012 10:10:14 GMT