http://netvouz.com/lillymark/tag/knowledge?feed=rss&pg=1 lillymark's bookmarks tagged "knowledge" on Netvouz http://www.kana.com/ KANA helps the world’s best known brands master the service experience. Its customer service solutions help companies to create consistent, knowledgeable conversations with their customers across every channel like phone, email, chat and web. lillymark Thu, 13 Oct 2011 04:50:44 GMT http://www.kana.com/about-kana/press-releases/KANA-Receives-Customer-Interaction-Solutions.pdf KANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers,and teleservices since 1982. lillymark Thu, 21 Apr 2011 07:53:04 GMT http://buildyourdc.netmagicsolutions.com/datacenter-knowledge-center Are you thinking whether to build or outsource datacenetr facilities? Are you pondering on datacenter site selection and migration. If yes, then you will find all the required information at the Netmagic Knowledge Center. lillymark Mon, 24 Feb 2014 17:12:21 GMT http://www.kana.com/agent-desktop.html KANA IQ uses “expert reasoning” to automatically resolve cases, and fully integrates with your call or contact center agent desktop. KANA IQ for Agents puts intelligence at your agents’ fingertips to increase first-call closure rates. lillymark Mon, 28 Feb 2011 09:11:20 GMT http://www.computer.org/portal/web/pressroom/Paper-Deadline-Extended-for-IEEE-Computer-Society-Premiere-Conference-COMPSAC-2014 Papers are being accepted until 7 February for the 38th Annual IEEE International Computers, Software, and Applications Conference (COMPSAC), which will take place in Västerås, Sweden from 21–25 July. lillymark Thu, 30 Jan 2014 06:39:37 GMT http://www.computer.org/portal/web/pressroom/Reviewers-Sought-for-SWEBOK-Guide The IEEE Computer Society is seeking public review comments for three newly available sections of Version 3 of the Guide to the Software Engineering Body of Knowledge (SWEBOK V3) as well as an Appendix on Standards applicable to the entire Guide. These are the final sections of SWEBOK V3 remaining to be reviewed. lillymark Tue, 11 Jun 2013 03:31:59 GMT http://www.kana.com/agent-desktop/stack.php KANA IQ uses “expert reasoning” to automatically resolve cases, and fully integrates with your call or contact center agent desktop. KANA IQ for Agents puts intelligence at your agents’ fingertips to increase first-call closure rates. lillymark Wed, 20 Apr 2011 11:07:11 GMT http://www.kana.com/knowledge-management/stack.php The largest, most demanding customer service environments in the world use the KANA IQ service knowledge management system to achieve call deflection rates as high as 66%. They also reduce escalations, cut agent errors & slash agent training cost lillymark Fri, 29 Apr 2011 05:28:12 GMT http://www.kana.com/service-knowledge-management-system.html The largest, most demanding customer service environments in the world use the KANA IQ service knowledge management system to achieve call deflection rates as high as 66%. They also reduce escalations, cut agent errors & slash agent training cost lillymark Thu, 24 Feb 2011 07:46:26 GMT http://blog.quest-global.com/moving-up-the-value-chain-through-innovation/ Most companies start their journey on process improvements through LEAN/Six-Sigma. This is a time tested method and has been adopted across all sectors. At QuEST, we started the journey in 2006-07. lillymark Tue, 22 Apr 2014 09:20:29 GMT