Netvouz / lillymark / tag / incidents http://netvouz.com/lillymark/tag/incidents?feed=rss lillymark's bookmarks tagged "incidents" on Netvouz Part -5- Importance of Process in IT Service Management - ITSM http://www.youtube.com/watch?v=fSK9Z5PaP5I Watch the Kovair webinar Part 4 to learn from Josephine Smith of Northrop Grumman how she and her team implemented ITSM processes at Northrop as she details continues on Incident Management ,change management and much more. lillymark Fri, 21 Mar 2014 09:43:11 GMT Part-4 - Importance of Process in IT Service Management - ITSM http://www.youtube.com/watch?v=8DHGxfh-zNo Watch the Kovair webinar Part-4 to learn from Josephine Smith of Northrop Grumman how she and her team implemented ITSM processes at Northrop as she details on Change Management , Incident Management and much more . lillymark Fri, 21 Mar 2014 09:50:10 GMT