Netvouz / lillymark / tag / eservice http://netvouz.com/lillymark/tag/eservice?feed=rss lillymark's bookmarks tagged "eservice" on Netvouz eService Solution - Complete, Reliable and Power to Scale http://www.kana.com/eservices.html "KANA’s eService solutions have been highly praised for their completeness, reliability & power to scale. Our eService lets you offer consistent service across multiple channels, at very high volume. Our Intelligent business rules automate eService processes, like queue management etc " lillymark Thu, 17 Feb 2011 05:48:44 GMT The leader in SEM, Acquires Social Listing Companies Overtone,Inc. http://www.kana.com/about-kana/press-releases/Kana-Overtone-Press-Release.pdf Overtone generates actionable insights from massive amounts of social media and customer feedback. The company’s cloud-based solution goes well beyond social media monitoring, enabling Social Listening. By understanding and analyzing customer sentiment, emerging issues, and topic trends, Social Listening extends KANA’s multi-channel customer service platform into the world of Twitter, Facebook and communities. lillymark Thu, 07 Apr 2011 04:19:12 GMT The leader in Service Experience Management showcase SEM Solution at the Gartner Customer 360 Summit http://www.kana.com/images/stories/press_releases/press_releases_new/Gartner360_Press_Release_FINAL_3_30_2011.pdf KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it will be participating and exhibiting at the GARTNER Customer 360 Summit in Los Angeles, CA on March 30 – April 1, 2011. Is your IT equipped to deliver agile customer service? Visit KANA in Booth CC to learn about KANA’s new approach to deliver adaptive service experience with KANA SEM. lillymark Fri, 01 Apr 2011 09:02:51 GMT Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different http://www.kana.com/customer-service/webinars/customer-shouts-back-ross-shafer.php Prepare to be entertained. Join Ross Shafer, Emmy® Award winning network host, writer, and producer and KANA's Vice President of Product Marketing, Vikas Nehru for a one-hour free webinar Wednesday - November 2, 2011, 8:00AM PT / 11:00AM ET / 4:00PM GMT lillymark Mon, 31 Oct 2011 10:49:59 GMT Upcoming Webinar Xerox Case Study: Six Best Practices for Agent Knowledge Management http://www.kana.com/better-practices/webinar-best-practices-km-xerox.php KANA is pleased to have Mary Fenlon, Director of Knowledge Management at Xerox and John Chmaj, Chief Knowledge Management Strategist at KANA present on ways Xerox has followed each practice to generate value for agents, customers. Watch this live webinar on June 22, 2011 at 10:00 AM PDT / 1:00PM EDT lillymark Tue, 21 Jun 2011 07:13:31 GMT