http://netvouz.com/lillymark/tag/customer?feed=rss&pg=1 lillymark's bookmarks tagged "customer" on Netvouz http://www.sdl.com/community/blog/details/31592/adding-interactivity-to-videos You can meet me at the upcoming SDL Innovate in San Jose, where I'll be speaking more about how you can bring rich media to the Customer Experience. I hope you'll join us! lillymark Tue, 28 May 2013 07:03:11 GMT http://www.sdl.com/community/blog/details/24832/adding-value-with-a-personal-touch The promise of personalization is that a visitor is granted their three wishes before they've uttered a word. In addition to a focus on who the customer is, this approach needs to integrate what they want to do where by focusing on action points rather than just messaging. lillymark Thu, 14 Feb 2013 05:14:42 GMT http://247-inc.com/solutions/cross-industry-solutions/chat-and-social-media With an advanced live chat customer service, 247-Inc.offers exceptional customer service assistance for those customers who require a personal touch. A focus on sustainable business performance coupled with innovation ensures a unique competitive advantage. lillymark Mon, 13 Aug 2012 08:21:10 GMT http://www.sdl.com/community/blog/details/25546/are-you-listening-to-your-customers3f Today’s consumers are in the driver’s seat. They feel smarter and more empowered about how they choose their products and services. They gain this edge by seeking advice from friends and family. lillymark Thu, 14 Mar 2013 11:59:13 GMT http://www.sdl.com/community/blog/ Subscribe to SDL corporate blog to read topics like automated translation blog, customer experience management apart from industry news & best practice. lillymark Wed, 17 Oct 2012 05:45:55 GMT http://www.sdl.com/community/blog/details/26506/barriers-to-purchase3b-how-understanding-the-customer-journey-can-help As a researcher, it’s always a bit surreal to see yourself though a researcher’s eyes. It’s not something that happens very often; I’m usually too busy focusing on what others are doing rather than how I fit into the picture, particularly from a market research perspective. lillymark Tue, 26 Mar 2013 06:47:28 GMT http://www.sdl.com/community/blog/details/26506/barriers-to-purchase3b-how-understanding-the-customer-journey-can-help As a researcher, it’s always a bit surreal to see yourself though a researcher’s eyes. It’s not something that happens very often; I’m usually too busy focusing on what others are doing rather than how I fit into the picture, particularly from a market research perspective. lillymark Tue, 26 Mar 2013 06:50:48 GMT http://www.squidoo.com/benefits-of-banking-customer-experience-solutions Mobile commerce has been flourishing at a faster pace. However, it is not as easy as it seems to be. In fact, there have been a huge percentage of mobile customers that have encountered hassles that in turn has hindered their online transaction keeping it incomplete lillymark Tue, 27 Nov 2012 07:14:39 GMT http://www.squidoo.com/benefits-of-banking-customer-experience-solutions Mobile commerce has been flourishing at a faster pace. However, it is not as easy as it seems to be. In fact, there have been a huge percentage of mobile customers that have encountered hassles that in turn has hindered their online transaction keeping it incomplete lillymark Tue, 27 Nov 2012 07:17:49 GMT http://www.sdl.com/community/blog/details/27858/sdl-tridion-best-current-offering-for-digital-experience-management So it’s Forrester Wave time again and again we can be proud that Forrester have placed us highest on the “Current Offering” axis meaning that we could again collect the best product award, if they gave out awards for such things. lillymark Thu, 18 Apr 2013 07:11:09 GMT