Netvouz / lillymark / tag / adaptive http://netvouz.com/lillymark/tag/adaptive?feed=rss lillymark's bookmarks tagged "adaptive" on Netvouz Adaptive Agent Desktop - Making the Most of your Agents Expertise http://www.kana.com/adaptive-agent-desktop.html KANA IQ uses “expert reasoning” to automatically resolve cases, and fully integrates with your call or contact center adaptive desktop. KANA IQ for Agents puts intelligence at your agents’ fingertips to increase first-call closure rates. lillymark Fri, 01 Apr 2011 05:07:54 GMT Making the Most of your Agents’ Expertise http://www.kana.com/agent-desktop.html KANA IQ uses “expert reasoning” to automatically resolve cases, and fully integrates with your call or contact center agent desktop. KANA IQ for Agents puts intelligence at your agents’ fingertips to increase first-call closure rates. lillymark Mon, 28 Feb 2011 09:11:20 GMT SEM Making the Most of your Agents’ Expertise http://www.kana.com/agent-desktop/stack.php KANA IQ uses “expert reasoning” to automatically resolve cases, and fully integrates with your call or contact center agent desktop. KANA IQ for Agents puts intelligence at your agents’ fingertips to increase first-call closure rates. lillymark Wed, 20 Apr 2011 11:07:11 GMT